Attendant console dropped calls

[hurricaneguy]

We have been getting reports that calls to out main line get disconnected before the receptionist can pick up. We have two 2250 consoles that the number rings two in the day.

Does anyone know what might cause calls to the attendant to be dropped while they are waiting to be picked up?

Here is our setup

TN 004 0 06 10
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 004 0 06 11
ANUM 02
IADN 5689
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDD
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02
KEY 03 PRK
KEY 04 ADL 71#11
KEY 05 MCK
KEY 06 MIK
KEY 07 EES
KEY 08 ADL 8
KEY 09 DCW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 30 APR 2007

TN 028 0 01 11
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 028 0 01 12
ANUM 01
IADN 5688
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02
KEY 03 PRK
KEY 04 ADL 16
KEY 05 MCK
KEY 06 MIK
KEY 07 EES
KEY 08 ADL 4
KEY 09 DCW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 6 MAR 2006

REQ: prt
TYPE: att
TYPE ATT_DATA
CUST

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 00
NCOS 3
CWUP YES
CWCL 2 4
CWTM 4 20
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 NCO NDID NTIE NFEX NWAT
ICI 01 MWC
ICI 02
ICI 03
ICI 04 DL0
ICI 05 RLL
ICI 06 INT
ICI 07 IAT
ICI 08
ICI 09 IADN
RICI

 

[hurricaneguy]

This is the RDB for the PRI route this number comes in on.

TYPE RDB
CUST 00
ROUT 48
DES LOCAL_PRI
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD NO
CHTY BCH
ISAR NO
CPUB OFF
DAPC NO
BCOT 0
DSEL 3VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 846
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 1 *
NDNO 2
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096


PAGE 002


IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST NO
QREC NO
OAL YES
AIA NO
OAN YES
OPD NO
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 13
RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

 

[acewarlock]

I know it was one of these timers I changed when I had this same problem about 5 years ago. Our Recpt would answer and say hello and there would be no responce until she heard a click, then she would say hello. I know I had to lower one of them. If she waited until there was 2 rings she would beable to talk right away.




TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
IENB 5
VSS 0
VGD 6






This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[hurricaneguy]

for headsets they are using GNnetcom GN 8000 amps with wired headsets. I am not aware of these having a power saving function. Also it does not seem to only happen if they have been idle for a while. it can happen at any time.

 

[hurricaneguy]

Thanks Ace I will look into the timers

 

[hurricaneguy]

ACE when that happened to you did it happen to every call or just some. Because it seems like it the timers were wrong would it not cause a problem with every call?

 

[Triton101]

Looks like the headsets go to sleep after 2 min on that model and Pos ABC on the slide switch control that, try setting it to B or C if it's set to A, that way if they recepitonist says something into the mic then it wakes up, on A the far end has to say something. C turns off the power savings on the unit.

 

[acewarlock]

Basicly it was every calland the recpt learned to wait a second before saying anything or untill they heard the Click..




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[hurricaneguy]

Checked this morning. The Aamps were set to A. So I set it to C to see if it clears up the issue.