Attendant console does not update

[erikbr]

Hey, I have made some changes on several phones, and now they don't appear in my attendant console, or with the wrong extentionnumber.
Can i manualy change something in the attendant console?

Regards
Erik

 

[pndscm]

Generally this can take quite a while to update the AC when changes are made. Try stopping and starting the Attendant Console service from the Serviceability page. That should force the update.

 

[erikbr]

On the Serviceability page there is no such service.
Could it have a different name?

 

[Iwontremember]

its called Directory synce period, under service parameter and attendant console, default is 3 hours

Hope this helps.

Please remember to rate helpful posts........

 

[pndscm]

I think the Service is in CCM5.0 and above. Prior to that Iwontremember is probably correct on the name of the Service Parameter. I know it takes a long time to see the updates.

 

[erikbr]

OK , i have Cisco Unified CallManager 4.2 Administration
but the changes i have made were 2 months ago, i know 3 hours is a long time but this beats every record

 

[Riktov]

Restart the CTI and Telephony dispatch services, that should do it. Also check that the extensions match on your CCM, the ones you have on the user config page and the ones on the devices they are associated to.

Caos is the natural order of things...