Attendant can't dial LD code

[phoneguy73]

Attendant dials long distance number but not able to enter a long distance code. Also if she calls a busniess that has a auto-attendant not able to dial like dial pad is disabled.
Attendant console is 2250

 

[KCFLHRC]

You will need to put an EES key on her console.

 

[KCFLHRC]

She will then dial the number, press the EES key and then she can send dtmf

 

[phoneguy73]

Thanks I will give this try

 

[phoneguy73]

If I program a key on the attendant with LD 12 does it disable the attendant? Or LD 15 does it too disable the attendant? If it does how do I enable the console back into service?

 

[Triton101]

it's usually a default key, so it might be on there already, but she/he might have to press the shift key to access the second row of feature keys.

print the TN and see if the key is there already

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[KCFLHRC]

There is no such thing as a default key for EES. Make sure she isn't on the console when you make the change. It won't disable it but it might cut off her conversation if she is on a call.

 

[Triton101]

just to clarify my statement, when it's installed by a tech....not automatically there by itself ....most techs will add it.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius