Attendant Call Waiting & Ringing ?

[PBX1131]

On our S8300 Attendant console when our operator is on a call and a 2nd incoming call comes in, her phone is not ringing and the “Call Waiting” light does not come on the Attendant console resulting in a lot of abandoned calls.

If she puts the 1st call on hold or hangs up, then the 2nd ringing call will ring. Is this a programming issue in the hunt group or attendant?


THANKS

 

[heathersuzanne]

what are you using for the console?

 

[PBX1131]

Heathersuzanne,
Below is the attendant console. Thanks

ATTENDANT CONSOLE 1

Type: console Name:

Extension: 2429 Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01D0809 COR: 0 Disp Client Redir? n
COS: 0 Display Language: english
H.320 Conversion? n

DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 201 5: 9:
2: 202 6: 10:
3: 203 7: 11:
4: 8: 12:

HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 10 5: 14 9: 34 13: 38 17:
2: 11 6: 15 10: 35 14: 39 18:
3: 12 7: 32 11: 36 15: 19:
4: 13 8: 33 12: 37 16: 20:


change attendant 1 Page 3 of 4
ATTENDANT CONSOLE

FEATURE BUTTON ASSIGNMENTS

1: split 13: busy-ind TAC/Ext: 214
2: abrv-dial List: 1 DC: 99 14:
3: abrv-dial List: 1 DC: 98 15:
4: abrv-dial List: 3 DC: 11 16:
5: 17:
6: hold 18:
7: abrv-dial List: 1 DC: 97 19: forced-rel
8: abrv-dial List: 1 DC: 96 20: trk-id
9: busy-ind TAC/Ext: 210 21: hunt-ns Grp: 2
10: busy-ind TAC/Ext: 211 22:
11: busy-ind TAC/Ext: 212 23: night-serv
12: busy-ind TAC/Ext: 213 24: pos-busy

ATTENDANT CONSOLE

DISPLAY BUTTON ASSIGNMENTS

1: normal 5: call-disp
2: inspect 6: date-time
3: directory 7: timer
4: next 8: