Attendant call flow

[mtnmainiac]

We are using attendant vectoring and have 3 consoles. I have reports of the following. Is this normal call flow or is it a problem?
Scenario:
Console #2 receptionist is talking to her supervisor, while speaking with her the supervisor could hear her station beeping, indicating an incoming call. Looking at the Busy indicator at the supervisors phone reveals that console #1 was not on the phone, and was not answering this call. Hanging up w/Console #2 and calling Console #1, she answered the phone immediately and said her station had not just been ringing. Calling Console #2 back to find out if that call was someone who dialed her directly, or a roll back. She said it was an normal incoming call.

Is this normal Attendant vectoring or do we need to look into this?

 

[huffer]

Normal Att Vectoring will route the call to a free console: in your example this can be #1 or #3 (I assume since you don't mention this one at all). And it will not route a call to #2 since this one is on a call (with the supervisor).

The beeping of #2 seems odd to me. Question is: which console did ring?

It could be that console #1 accidently activated the ring cut-off feature could and the receptionist did not hear the outside call (but than again, which console was ringin)... There are several ring cut-off buttons possible so it could very well be that there is no cut-off for direct inside calls. Check the status of the console and see what you can find out.

Last hint I can give is: look at the list trace for the attendant vector, maybe you can see which console is addressed?

 

[mtnmainiac]

That's what I thought. The console that was ringing was the one that the superviser was talking to(console #2)

I'll run a trace to see if I can see what's happening.

Thank's for the feedback.