Hello everyone,
While this is my first post, I have used this forum ever since I was hired to take care our phone system. The information here was amazing and helped through some rough patches in the last 2 years. Alas, but now I have an issue and fear I have to post about it.
We installed a new phone system (Call Manager) and I will plan on removing the Nortel in the near future (sad to say, but not my call). We currently have 2 PRI connecting directly to Call Manager, then a trunk connecting from Call Manager to Nortel. So the plan is to move phones by department from Nortel to Call Manager while keeping the same digits as before. during the transition, we know people will want to dial local numbers and there lies the problem. The call manager is set to receive 4 digits from Nortel and look up those number locally. Also the call manager is setup if anyone dials 4 digits, it will look locally and if not found make it a 7 digit and send to nortel. I want to set up something similar on the Nortel, but keep it as 4 digits when sending over to Call Manager because that is what it is expecting. I have been looking through forums and have not seen anyone come across this. Does anyone have an idea how I can tackle this?
Thank you in advance.
While this is my first post, I have used this forum ever since I was hired to take care our phone system. The information here was amazing and helped through some rough patches in the last 2 years. Alas, but now I have an issue and fear I have to post about it.
We installed a new phone system (Call Manager) and I will plan on removing the Nortel in the near future (sad to say, but not my call). We currently have 2 PRI connecting directly to Call Manager, then a trunk connecting from Call Manager to Nortel. So the plan is to move phones by department from Nortel to Call Manager while keeping the same digits as before. during the transition, we know people will want to dial local numbers and there lies the problem. The call manager is set to receive 4 digits from Nortel and look up those number locally. Also the call manager is setup if anyone dials 4 digits, it will look locally and if not found make it a 7 digit and send to nortel. I want to set up something similar on the Nortel, but keep it as 4 digits when sending over to Call Manager because that is what it is expecting. I have been looking through forums and have not seen anyone come across this. Does anyone have an idea how I can tackle this?
Thank you in advance.