attachments wont open in outlook

[derson]

again running win2k/xpa fr2/outlook 2k some users get the no file format error when opening jpeg type attachments. have had this problem foe ages and am going mad have looked at cprofile/ntuser.dat/registry etc. FA's are correct and identical on all servers in farm (ms photo editor) it looks like permissions or path if i create a new user as user doesnt work if i make him domain admin it works but not for exixting account no matter what permissions i add ...at the moment ihave everyone full on docs and settings on citrix servers..really struggling please help thanks
derson

 

[DaSmee]

Probably permissions on Temporary Internet Files folders, best way to track it down though is to setup Object Access Filure Auditing on a specirfic account that you know will fail, then attempt to launch a file, then check the Security Log of the Event Logs.

 

[derson]

thanks for responding ...tried this but only get success audits in event viewers no failures even though opens with domain admins permisssions but fails when normal user?
thanks again

 

[Ogi]

Try using FileMon from sysinternals.com

Cheers,
Carl.

 

[Jallamann]

We experienced the same problem, and after some talking to Microsoft, we learned that the version of MS Photo Editor that comes with Office 2k is not W2k-compatible!!! Since our user don't have the need to edit their pictures, we edited the file assosiations to open the jpeg-files in Internet Explorer. If your users need to edit their pictures, you can upgrade to the Photo Editor from Office XP, or install a third party editor.

Best Regards
Morten Stårvik
morten.starvik@egroup.no
Egroup Online

 

[Frodo29]

Sometimes the Photo Editor is starting minimized. For the Citrix user it looks like nothing happened. Try to connect directly to a published Desktop and try to open the attached jpg-file in outlook and you will see what happens. If so, you have to rightclick the photo-editor on the taskbar and leftclick on the option "maximize".
After logoff from the desktop it will work too over the published application.

regards
ralf

 

[derson]

problem fixed -thanks changed individual file associatuons to iexplorer through quick view now all works thanks again

 

[trackerman]

There is a Microsoft article regarding permissions required in the registry for Proofing Tools.

Microsoft Knowledge Base Article - 260151

Helped us.

~Jim