We've been with our LD provider for nearly two years at 3.5 cents a minute. I just got a bill from AT&T (NOT our LD provider) for $1643 charging us 30-80 cents a minute for a period of six days in February. Do I have any recourse with them or our LSP or are we just stuck? How can I safeguard against this happening again??
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AT&T SLAMMED Me - Any recourse?
- Thread starter Defey
- Start date
Am I assuming correctly AT&T is charging you for 'trunks' you didn't even know of?
Maybe the charge is for lines some else than yourself got from AT&T without you knowing. This happened to me a couple of times too much. Some manager needing some line and not willing to wait for your department to get it done, so decided to get his own budget and fix things himself without you knowing and without using the companies infrastructure and (telephony)servers. This may not apply to your situation, but trust me: it happens a lot! :x
Good luck and let me know if anything comes up!
Kind Regards,
Maarten Copini
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Maybe the charge is for lines some else than yourself got from AT&T without you knowing. This happened to me a couple of times too much. Some manager needing some line and not willing to wait for your department to get it done, so decided to get his own budget and fix things himself without you knowing and without using the companies infrastructure and (telephony)servers. This may not apply to your situation, but trust me: it happens a lot! :x
Good luck and let me know if anything comes up!
Kind Regards,
Maarten Copini
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I would speak with your carrier. If you didn't authorize the change, fight the bill. AT&T has no right to bill you if you didn't change your carrier.
Also I know Pac Bell has something which will eliminate slamming. It is called LPIC/PIC protection. The documentation I have says they will not allow the Long Distance carrier to be changed unless I call for it.
So check with your carrier and fight the AT&T bill.
Good Luck!
Also I know Pac Bell has something which will eliminate slamming. It is called LPIC/PIC protection. The documentation I have says they will not allow the Long Distance carrier to be changed unless I call for it.
So check with your carrier and fight the AT&T bill.
Good Luck!
Ah, I get the problem now... 
Don't you use the Least Cost Routing Programming in your Definity for this purpose? This should rule out all exceptions...
Kind Regards,
Maarten Copini
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Don't you use the Least Cost Routing Programming in your Definity for this purpose? This should rule out all exceptions...Kind Regards,
Maarten Copini
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- Thread starter
- #5
Umm, Maarten, I know a good bit about my Definity G1, but do have big gaps in my knowledge of it all. I may have this implemented on some page buried in the system and don't remember it. The switch was installed 12 years ago and I've been administering it for the last four years. Can you bring me up to speed on LCR? Thanks.
Oh dear...G1
12 years..
I'm afraid this MTV-generation-yuppie's knowledge on Definity systems won't go back that far... ;-)
Sorry! Kind Regards,
Maarten Copini
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12 years..
I'm afraid this MTV-generation-yuppie's knowledge on Definity systems won't go back that far... ;-)
Sorry! Kind Regards,
Maarten Copini
-Please let fellow members know if their post was of any help-
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