Hi,
Can someone tell me the context to routing inbound calls from a trunk/DDI to a call queue (assign a Queue or IVR a DDI to call basically).
My call queue is setup in queues.conf and works, it has an internal number of 6400 (which works if I dial it) however I have tried mapping a DDI in extensions.conf to the 6400 number and it fails.
I get results such as: "Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)" or "Dial argument takes format (technology/resource)".
This makes sense as there is nothing to dial, or my dialplan entry is incorrect I have added the extension in SIP.conf also to try and bypass.
Could someone help me understand what needs to be done here - it could be queue or IVR whichever suits best. I am finding the online documentation un-helpful.
Thanks,
Can someone tell me the context to routing inbound calls from a trunk/DDI to a call queue (assign a Queue or IVR a DDI to call basically).
My call queue is setup in queues.conf and works, it has an internal number of 6400 (which works if I dial it) however I have tried mapping a DDI in extensions.conf to the 6400 number and it fails.
I get results such as: "Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)" or "Dial argument takes format (technology/resource)".
This makes sense as there is nothing to dial, or my dialplan entry is incorrect I have added the extension in SIP.conf also to try and bypass.
Could someone help me understand what needs to be done here - it could be queue or IVR whichever suits best. I am finding the online documentation un-helpful.
Thanks,