Assigning a Voice Menu to a Number 4

[hubcap1324]

Its me again. I decided to start a new post instead of continuing the last one as it is a little different issue. Sorry for the elementary questions but doing some contract work for a client I used to work for and have gotten rusty to say the least.

Nortel Meridian Option 11C Release 22 Meridian Mail Rel 11

I created a new voice menu and need to assign it to a particular number. Currently this number is forwarded to an extension in the building. I have created announcements and menus in the past but this one has me stumped since this number is not part of the block of DID's so I am not sure where the programming lies for this number so I can tell it where to go. All of my experience has been programming the actual extensions and sets and I have never had to mess with main or outside numbers or whatever you call them.

Now once I figure this out, do I actually create like a dummy ACD DN for the recording and forward the number to that? Or can I directly assign a voice menu to that number?

Thanks,

Marty

 

[GHTROUT]

Sounds like there is a phone number and it rings into your building on an extension in your phone system. Let's call that extension the "DN".

Find that DN - make a note of it - and then delete it. Now re-create that DN on an ACD queue that is NCFW'd to MerMail's main number. (or create that DN on a Phantom TN, DCFW'd to MerMail)

Now find the screen in MerMail that is called the Voice Service DN Table.

Add the DN in question to that table, associating it with the "MS" service (Menu Service) you mention you have already created.

Done



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[GHTROUT]

Note: There are one or two reasons why it may not work right away - it would have to do with how the phone number is terminating on the DN in question. Repost or use the links below if you don't get an answer otherwise.

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[hubcap1324]

Ok maybe I wrote it wrong. I understand what you are saying to do. I know what a DN is and if I knew the DN I would probably have this fixed already. The phone number rings to an extension only because someone before me went into the switch and has call forwarded the number to an extension. I don't want this as I need it to go to a menu service. I will layout the numbering plan below as I sometimes have a hard time explaining things..

Main Numbers that people call to get the operator, auto attendant, etc. I do not know where these are defined on the PBX side.
872-8101
872-8102
872-8103
872-8104
872-8105
924-9663 (this is the number I want to use for the menu)

External DID DN numbers that were assigned to us by the Telco:
924-5140 - 924-5199
These I can program all day long and make these do pretty much what I need them to. For example, if I needed to use one of these for the menu service, again I would already be finished. Its that 924-9663 number that is I cannot find anywhere so I can forward it. I assume these main numbers have to be defined somewhere. I do not see a 9663 DN or any of the 8101 and up DN's when I do a print in ld 20. It wouldn't be the entire 7 digit number wuld it? I just thought of that but like I said I have never had to mess with these numbers before.

Thanks for the help so far..

 

[GHTROUT]

OK, this might help: You can list all trunk TNs like this:

LD21
REQ LTM

Each trunk is a member of a Route

LD21
REQ PRT
TYPE RDB

---------------
If you log into the TTY at a slow time, another way you could track all this down would be dial that 924-9663 and then LD32 STAT cards, one by one, until you find the BUSY unit(s).

Here is a set of books for you

http://www.ghtrout.com/micromerl/

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[GHTROUT]

As I re-read. Here are some things that also might help

Log in via Procomm or any terminal emulation program - run an entire LD20 TNB + a LD23 ACD print out - paste the text into something you can do text searching with - search for that DN that is getting the calls - you'll find it in a CFW field, DCFW field or a NCFW field or maybe on a trunk as AUTO or NITE field.

Next idea: Look at the Trunk Routes in LD21 - make note of IDC prompt. Now go to LD49, PRT IDC (see my books for LD49). Notice how one DID number can be converted to another DN before it hits the dialing plan.

I can be extremely complicated (to explain, right




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[hubcap1324]

Awesome. Thanks. This gets me started back I hope.

Nice collection on your download page by the way. Thanks a lot!

 

[trvlr1]

As this number starts with a 9 (last 4) and most people use 9 as external access, it may be that this number is a ground start trunk that is ATDN to whatever number it is going to (the operator?) This may need to be changed to a useable extension you can play with. do an LTM in 21 and look for routes with standard trunks on them (maybe COT trunks) and see if you can find the number and where it goes. This can be changed quickly and easily.

 

[hubcap1324]

Thanks for all of the help.

trvlr1 : As far as the 9 goes, that is used for gaing external access. I assume when you say this needs to be changed to a useable extension means I can just call forward this number to a useable extension, and then assign that extension to the voice menu?

GHTROUT: I will do what you said tomorrow when i dial into the switch. It would be nice to get this up remotely as the menu is ready to go.

Thanks again!

 

[trvlr1]

What I am trying to say is, that as this number starts with a 9 it would be extremely unlikely that it is a DID number coming in your normal routes/T-1's. If this were a DID assigned to a phone, how would you ever dial it? when you put in the first "9" to dial it you would automatically get an outside dial tone. It is more likely to be a ground start trunk coming in to a Universal Trunk card with the programming of the trunk set with ATDN to whatever number is used for the operator. If this is so, you can change the number after the ADTN to another useable extension accessible by you for this programming

 

[acewarlock]

What is the number you want to change?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[hubcap1324]

Forgive me as I suck at explaining things. trvlvr I think you hit the nail on the head. It is a ground start trunk, I just need to know how to get to the ATDN of this so I can change it to the DN of the associtaed voice menu. I will do as others instructed above to find this and report back. I really appreciate all your help.

 

[acewarlock]

Do you know what the TN of the trunk is?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[hubcap1324]

Yes I found the TN. I went into Ld 21 and did an LTM. I was able to identify it from here and verified it by printing the TN out. When doing a PRT on the TN I found the ATDN 5171 and the TKID 924-9663. THese are the numbers. 924-9663 is the main number, 5171 is the extension that it forwards to, rings at, etc.

So I assume now I need to create an ACD using a DN extension, then associating that ACD extension to the voice menu id in the VSDN table in MerMail?

Thanks again!

 

[GHTROUT]

You can either remove DN 5171 from wherever it is, then make it an ACD queue NCFW'd to MerMail

-or-

you can create a new number ACD queue NCFW'd to MerMail, then change the ATDN in LD14 to the new queue number.

-then-

Create the VSDN so it links the DN you picked to the 'MS' (menu ID) you have

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[trvlr1]

As GHTROUT says, make a change in LD 14 to what ever number you want it to be.

 

[hubcap1324]

Beautiful guys. It works and goes to the menu.

I did notice one thing though.... I get a busy signal when it is in use. I reused an old ACD queue that is not needed any longer, not sure if that makes a difference. I will make sure it is NCFW'd to MerMail as that may be the issue.

I also have an issue with the Main voice menu AA whcih is separate from this. I will make a new post for that one....

Thanks

 

[trvlr1]

The issue you are seeing now is that only one call can come in at a time on the Ground start trunk, so the second and any subsequent calls will get a busy. You might call the LEC and see if they can have the number overflow to another number on your T-1/PRI interfaces, then set that number up to go to the same ACD/Greetings etc.

 

[hubcap1324]

trvlr1 - thanks. I was thinking that later and will do so.