Assigning a business name, any known problems?

[BCMprogrammer]

I noticed a customer has assigned a business name to the BCM I recently installed. I heard that can cause problems, but I'm not sure specifically what those problems would be.

Can anyone expand on this issue?

This site is having problems with routing the 3rd call to the DN's mailbox (all phones have 2 intercoms and the DID is set to ring only), and I have tried changing several settings:

Line's If Busy to Prime
Prime set to its own DN
Control set to its own DN
Allow redirect=Y
Redirect ring=Y
DND busy=N
Auto Hold=Y

So if anyone can shed light on the Business Name question, or offer suggestions to the original problem, I'd be appreciative.

Thanks

 

[BCMprogrammer]

I forgot to mention that the 3rd call always gives a fast busy.

A full PRI is being used.

 

[acewarlock]

with only 2 intercon key's it would get a busy on the 3rd call.

Do you have Forward busy to Vmail?

 

[acewarlock]

PS I have 47 BCM's with a Business name assigned with no problem's.

 

[BCMprogrammer]

No, I don't have CFB to VM, but I have tried that. Problem is the logic Nortel engineered for it, considers 'Busy' to be if you are on ONE call. Most customers want to see the 2nd call ring on the other intercom button and then have the 3rd call be considered Busy.

Another thing, I've installed several BCM's and it's quite standard to have the 3rd call go to voicemail (using a 2 intercom button template). In fact, I've never had problems with this before, and then I noticed it has a Business name so thought that might be the problem.

 

[acewarlock]

Where did you program it to go to Vmail????

 

[BCMprogrammer]

I believe the If Busy: To Prime is the feature that sends it to voicemail if it has one.
I've seen this work on probably every other BCM I've installed, so not 100% certain on it.

 

[BCMprogrammer]

Another thing I should mention, is that the 3rd DID call is giving a fast busy, instead of going to General Delivery or overflowing anywhere.

 

[acewarlock]

The only way I've beeen able to get calls to go to Vmail is under Capabilities, Callforward is using FNA and/or FBA.

 

[BCMprogrammer]

Ok, thanks acewarlock.

 

[biv343]

Only thing I've ever seen with configuring a business name, is with certain PRI providers (with NI-2 protocol) don't like seeing the business name field populated. Only happens a handful of times, and it seems to be dependent on the CO that the system is connecting to. I've noticed this on both BCM and Norstar. Either way, it didn't affect inbound calls, only outbound (fast busy/reorder on outbound calls).

 

[Serenitynow109]

No, you are thinking of way early versions where that was an issue.

 

[biv343]

Happened to me a couple months ago on BCM 3.6 with a PRI. Maybe its just the fact that the LEC in the area doesn't like it. As I mentioned, it only happens occasionally, and always with one particular LEC, and only out of a couple of CO's.

 

[NARSBARS]

I have had this happen on Verizon ckts. Business Name caused the PRI to have major headaches. Have had the same problem with 6.1 Norstar.

NARSBARS

 

[MagnaRGP]

What kind of problems occured on the PRI? I have an issue with one of my BCM's with constant slippage and clocking in free run -- yes, my clocking is set to primary.

The telco there is sending NI-2. They have replaced the card on their side of the circuit and the PRI issues have reduced but not gone away.

Symptoms include repeated PRI outages (every 2.75 to 3.25 hours beginning around the same time every day and only occuring during business hours). Could it be electrical interference on the cable feeding the service?

 

[biv343]

The problems I experienced were not being able to make outbound calls when the business name was configured - removing the business name cleared up the issue. Sounds to me like you're in for quite the battle with the telco.

I've had simliar experiences to those that you are describing, and the only way to get things worked out was to either do a vendor meet (with our T-Berd on site monitoring the circuit), or to actually find someone at the CO who was willing to run head to head from their T-Berd to ours. Seems that once we got that to happen, something popped up in the middle of the circuit that had been overlooked.

I don't envy your situation one bit. It's a rough spot to be in.

 

[inet2xtreme]

If you have no luck getting this circuit fixed, the best way to have the telco fix everything at once is to just order another circuit parallel to the first, then disconnect the first one. It may seem a bit extreme, but might get a good working circuit. If you can make the sales team sympathetic to your situation, they might delay any billing on the new circuit and credit the installation fee so that you are not out anything. As you might suspect, I do work for a telco on the sales team. They usually have the latitude to help, if they want to.

 

[jimhusted]

As I understand it, if the CO does not provide caller ID with name, it has a problem with the BCM if we send system name. I personally have not experienced this, but have heard the information from many of my students.