ASA using lock and key

[frl5633]

I have electronic locks on my systems that I'm now trying to use ASA on. I keep getting timeout errors, even after increasing the timeout options. My key shows that I've been authorized, but I don't get to the login prompt because of the timeout. Any suggestions?

 

[tkinney]

I went through this also and tried everything under the sun. The timeout message was deceiving to me beacause it turned out I didn't have dial in permission set on my logon and thats where the problem was. Since I have my maintenance through AVAYA it cost $84.00 to activate, not sure of the charge if you do not have maintenance through them. Also I set my modem at analog. Hope this helps.
Tina

 

[frl5633]

Thanks, but I have dial in permissions. I've been using Terranova with the lock and keys, and it works fine. It's something in ASA that's giving me the problem.

 

[tkinney]

I'm not sure why but we had Terranova also and when I switched to DSA I ran into that problem so I called AVAYA and had to get dial in permission, floors me! One of the ways I found out I had this problem was I did a test in hyperterminal and it would let me sign on as cust but then I would get access denied and disconnect. Thats when I called AVAYA.
Tina