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ASA/DSS acting as an ACD?
- Thread starter quasitek
- Start date
ASA or automatic system answer can be programmed to answer all calls after a specified # of rings, give a brief greeting, and then:
a. place call on hold at extension 10
b. ring all extensions programmed with that line, or
c. hang up
DXD or direct extension dial answers after specified # rings, plays your greeting and transfers to the extension specified by the caller.
You need the ASA/DXD card to do these. Use programming code #111 to program an on/off button on ext. 10 to activate or deactivate. #110 programs the delay, #204 assigns the lines, #121 sets the mode (hold, ring or disconnect). Call intercom 891 from ext. 10 or 11 to record (ASA must be turned off).
a. place call on hold at extension 10
b. ring all extensions programmed with that line, or
c. hang up
DXD or direct extension dial answers after specified # rings, plays your greeting and transfers to the extension specified by the caller.
You need the ASA/DXD card to do these. Use programming code #111 to program an on/off button on ext. 10 to activate or deactivate. #110 programs the delay, #204 assigns the lines, #121 sets the mode (hold, ring or disconnect). Call intercom 891 from ext. 10 or 11 to record (ASA must be turned off).
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