AS2KSP4 MSXCH5.5SP3 WINNT4SP6a Exch Agent Cannot See Local Mailboxes

[techer]

Am running the versions specified above. I have walked into an interstate branch office where Arcserve was installed/configured by someone else and have so far resolved a few config mistakes.

Now that the user account settings have been fixed and the Exchange agent installed, I am using the Backup Manager (locally) to create the job.

When I go into the tree view, under 'My Computer' -> 'Microsoft Exchange Server - Brick Level' -> 'Individual Mailboxes', I am getting the mailboxes that sit on my server back at Headoffice, rather than the mailboxes that sit on this server!

I have an Exchange site containing 3 servers, each hosting the mailboxes belonging to staff based at those offices. ArcServe AE is installed on each of those servers, along with the Exchange agent.

How can I get this Arcserve installation to recognise the local mailboxes sitting on this server, instead of populating the interstate mailboxes under the local server's name (in the tree view).

Your help is very appreciated!!

MW

 

[fritz4000]

The only time I have seen what you are indicating is when the mailbox that was authenticated at Exchange Server A, actually resided on Exchange Server B. Each Exchange server needs to have an individual mailbox on it to be used for the brick level on that machine.

 

[techer]

You were right. Thanks for your help Fritz4000. I went and set up a separate service account for each Exchange server and now each server registers its own set of mailboxes.

Just as a footnote, failure to set up a unique Exchange Service Account for a server (or if you were to try to 'trick' Arcserve by moving the Service account to the server in question to set up the job and then moving it off again or deleting it) will result in

E8604 - Failed to start backup - Mailbox name - Failed to find the Object Information

being logged for every mailbox on the server.

Thanks again and regards,

MW