ARS question on dialing 311, 411 etc. 1

[TheChaun]

I'm brand new to Avaya and I have a question about the ARS table. When anyone dials 311, 411 etc. they have to dial 9 first to reach an outside line. I want to side step this so they don't jhave to dial that 9.

I was able to do this for 911 by creating a digit-conversion for 11 with a replacement string of 911. When I tried to create one for 311 with a replacement string of 9311 it didn't work.

any ideas?

 

[AvayaTier3]

add station 311 - call forward it to 9311
add station 411 - call forward it to 9411
you can also use coverage remote

you don't need digit conversion for 911 and 9911

# for 9 (ars) 11 dialed after ARS code
change ars analysis 11                                          Page   1 of   2
                             ARS DIGIT ANALYSIS TABLE
                                   Location:  all           Percent Full:    19

          Dialed           Total     Route    Call   Node  ANI
          String          Min  Max  Pattern   Type   Num   Reqd
    11                    2    2     1        alrt         n

# for 9 (ars) 911 dialed after ARS code
change ars analysis 911                                         Page   1 of   2
                             ARS DIGIT ANALYSIS TABLE
                                   Location:  all           Percent Full:    19

          Dialed           Total     Route    Call   Node  ANI
          String          Min  Max  Pattern   Type   Num   Reqd
    911                   3    3     1        alrt         n

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[LoopbackJack]

You could also do a vdn/vector. This would save you a couple RTU.

VDN 311 point to vector x
vector x
route to number 9311

Do the same for 411.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[AvayaTier3]

If you use Type: virtual on the station form you can program coverage and use call forwarding and it does not use a RTU license for a station port


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[TheChaun]

How do I add 311, 411 to the dialplan so i can create them as virtuals?

 

[AvayaTier3]

change dialplan analysis                                        Page   1 of  12
                             DIAL PLAN ANALYSIS TABLE
                                                            Percent Full:    0

      Dialed  Total  Call      Dialed  Total  Call      Dialed  Total  Call
      String  Length Type      String  Length Type      String  Length Type
        3       3    ext
        4       3    ext

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[TheChaun]

I already have an entry for 3 and 4 with a min/max of 4 as we have DIDs that start with 3 and 4. is it possible to have multiple entries in the table for 3 and 4 or do i have to change the min to 3?

 

[AvayaTier3]

Post "display dialplan analysis" here

if you see min/max, you're in the wrong place

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[TheChaun]

OK so now i'm in the right place and I still have an entry for 3 and 4 with a total length of 4 on each. How do now make 3 and 4 with a total length of 3 so i can add them as stations?

 

[AvayaTier3]

add new entries as shown above
you can have 3xx and 4xx mixed with 3xxx and 4xxx

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com