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ARS PROBLEM

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tbenton12

IS-IT--Management
Feb 21, 2007
16
I'm having problems dialing a hotel in PR. I can dial their fax number but not their main number. I get a re-order tone from the PBX. I have a G3R v9.

fax number 787-888-6600 working
main number 787-888-6000 not working

I looked in the ars tables to see if it was blocked and I don't see anything that would not allow the call to go through. Here is a list trace of both numbers. working number first.

list trace station 4697 Page 1 SPE B

LIST TRACE

time data

09:57:18 active station 4697 cid 0x6a7
09:57:27 dial 917878886600
09:57:27 route-pattern 2 preference 1 cid 0x6a7
09:57:27 term trunk-group 31 cid 0x6a7
09:57:27 dial 917878886600
09:57:27 seize trunk-group 31 member 48 cid 0x6a7
09:57:27 Setup digits 7878886600
09:57:27 Calling party 9543574697
09:57:28 Proceed trunk-group 31 member 48 cid 0x6a7
09:57:29 Alert trunk-group 31 member 48 cid 0x6a7
09:57:34 active trunk-group 31 member 48 cid 0x6a7
09:57:48 idle station 4697 cid 0x6a7

list trace station 4697 Page 1 SPE B

LIST TRACE

time data

09:58:57 active station 4697 cid 0x6b4
09:59:03 dial 917878886000
09:59:03 route-pattern 2 preference 1 cid 0x6b4
09:59:03 term trunk-group 31 cid 0x6b4
09:59:03 dial 917878886000
09:59:03 seize trunk-group 31 member 48 cid 0x6b4
09:59:03 Setup digits 7878886000
09:59:03 Calling party 9543574697
09:59:03 Proceed trunk-group 31 member 48 cid 0x6b4
09:59:05 denial event 1164: ISDN call reject CV/CID D1=0x1c D2=0x6b4
09:59:05 idle trunk-group 31 member 48 cid 0x6b4
09:59:10 idle station 4697 cid 0x6b4


I'm drawing a blank on this one and it's probably something real simple. Re-order tone sounds like it's in the pbx and not the service provider.

Thanks
 
reorder can come from vendors, your trace looks ok, do you get the same result each time? can you route it over a different pri?
 
Works Great from here.
Rio Mar Beach Resort & Spa A Wyndham Grand Resort Hoteles

run the command "list ars route-chosen 17878886000"
You could also try a analog trunk via a TAC code to bypass ARS
Yimmer

 
I just spoke to my Sprint vendor and he thinks I need to change the codeset on the trunkgroup form from 6 to 0.
He said that their pbx would not allow codeset 6. I ask him about their fax and he thinks that their fax is going to a pots line and not through the pbx. I will make the change first thing in the morning because I have to busyout the trunk to make the change. I will post my results after I make the change.

Thanks ilikeavaya and Yimmer for your feedback.
 
you might also have to change the ds1 board to speech & not 3.1khz
 
Changed the codeset from 6 to 0 and it worked like a champ.

I think the default codeset for trunk groups is 6 and I never had to change it.

I didn't have to change the ds1 from 3.1 to speech.
Not yet anyway.

Thanks again ilikeavaya and Yimmer.
 
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