ARS Out of service not kicking in? 1

[telecotek1]

I have a PRI that isn't turned up and 4 pot's lines configured as my out of service group. I have a ticked and the drop down configured to goto my backup ars. But it never tries. Just hangs on waiting for line and sysmon shows that it never even tries.

 

[mattmich]

In the ARS table at the bottom is a drop down box. Drop it down down and choose alternate route or something like that. Then to the left adjust your timer down from 30 to 15 or 10 seconds.

 

[smokinjoe2938]

same advice as about but lower the timer to zero seconds

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amriddle01]

The wait timer is irrelevant unless you specifically lower a users priority, it doesn't apply unless you do

 

[smokinjoe2938]

Thanks amriddle! good to know

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.