ARS Leading Digits - Need assistance creating ARS w/ COR and no need to dial 9 for certain phones 2

[Lcorriero]

Hi All,

We have our ARS setup to use leading digit 9 for office employees but also use the phones from out Mitel system in our corporate apartment units where our guests have issues when dialing 9 (even though they are instructed to do so). The question is, how can we easily create a new ARS for a specific COR that accepts 1+ten digits and just 10 digits to dial outbound with as little impact to existing services as possible.

Thanks for any help anyone can lend.

 

[kwbMitel]

There is no need to restrict the capability to only the guest phone. Both dialling methods can exist and be used without impact

Im not sure if the 1+ten digits part of your post is a typo as we do not seem to be discussing Long distance but local 10 digit. I'm assuming you meant 9+ Ten digits

You will likely have a route in your system for 9+3digits with 7 digits to follow. You might have several of these depending on how many local area codes are in your area. Regardless I expect them all to go to the same Route termination point.

You need to duplicate that route in all respects except for the Modified Digit Plan. You need to create a new Modify Digit plan that will absorb zero digits instead of 1. Again duplicate the existing DigMod except for the the Absorb digits.

Now add ARS digits identical to the 9+3digits but exclude the 9 and terminate to the new route.

For bonus points, do the same thing for your 1800 type calls.

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[Lcorriero]

Thank you for the quick reply, just to confirm what you are saying I'd like to share my current routes -

I have the following in my ARS Digits Dialed

Digits Dialed = 91 Number of Digits to Follow = 10 Termination Type = List Termination Number = 2

That route allows me to dial all my US/NA numbers essentially.

I have other routes for 9011, 911, 91800, etc, but essentially I want to duplicate the above route so that I will have:

Digits Dialed = 1 Number of Digits to Follow = 10 Termination Type = Route Termination Number = 4 (Have this setup to absorb 0 digits using same SIP trunk as above)

My goal is to dial 1+646-555-5555 instead of 9+1+646-555-5555.

Thanks again for the assistance. I would also like to know if its possible to do this without dialing anything before my actual number 646-555-5555 (substitute any US/NA number here)

 

[Valamagules]

I am not from the US and not familiar with numbering in your country, but all the same should be fairly straightforward.

1) You need to create a new COR Group for your guest phones which only allows the COR of the guest phones and not the general employees.

2) Create a new route or a couple of routes with this new COR group
Be mindful of emergency restrictions

3) Create a new Digit Mod with absorb 0 digits and associate to the new routes

4) Create digit dials (actual digit prefix without the index 9) and map to the routes. In your example; digit dial 646 + 7 digits to follow map to the new routes. Or easy just duplicate all digit dial without the prefix 9 to go to new routes.






Clever men learns what Wise men shares!

 

[kwbMitel]

Oh, you use SIP trunks. That might have been useful to know earlier

That changes a few things

If you want to dial 1 + any 3 digits, then we need to make sure you do not have conflicts on the system that will interfere with that (or that will be impacted)

Do you have any extensions on the system starting with 1?

Try running the maintenance command LOCATE ALL FREE DN 1000 to 1999

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[Lcorriero]

Shows a free DN within the range cannot be found - mostly all of our extensions start above 3XXX - also I get immediate fast busy when dialing 1+ any number.

I uploaded the ARS Digits Dialed as well so everything is shown.


Thanks

http://files.engineering.com/getfil...eaad219abbf&file=ARSDig_Vmcd_201708180914.csv

 

[kwbMitel]

You probably have a feature code as a single digit 1

Maintenance command: Locate Number 1

Failing that:
Locate All Free DB 10 to 19
Locate All Free DB 100 to 199


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What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

It shows 1 is a FAC/Alternate Code for "Call Hold"

The other two commands are not valid with "DB" and with "DN" show nothing in the range.

 

[kwbMitel]

DB was a typo, should have been DN

Regardless, we've confirmed the FAC theory. Change or delete that FAC. It is only applicable to analog phones and even then I doubt anyone uses it.

Once changed, the system should error out as soon as you press 1 - this is good.

From there things get a little complicated unfortunately. I can tell by the ARS Dialled Digits form that you've provided that you have redundant routing on your system. It looks like you're clustered with 3 other systems and I suspect that the routing attempts each other system in sequence. Considering your usage case, I would not setup the Non-9 dialling to follow redundant routing. You can really mess up restrictions unless you know what you're doing and the programming grows more than 4 times and is not worth the extra effort.

The primary question at this point is - Do you care if your guest phone can dial long distance incurring charges? It does not seem like there are restricted today after dialling 9 so maybe that is not important to you.

If the answer to the above is no, then the next steps are fairly simple and pretty much follow my first response. This being the case you/we will need to know the following:
[ul]
[li]The first choice route in ARS List 2[/li]
[li]The first choice route in ARS List 3[/li]
[li]What does 9711 do and do we need a Non-9 entry for this?[/li]
[li]What is a current unused route[/li]
[li]what is a current unused Mod Digit (preferably matching the route number)[/li]
[/ul]
If the answer is not no, and because this requires significant knowledge about the current setup of your system, I feel it would be simpler if you provided the following forms to me.
[ul]
[li]ARS Digits Dialed - Provided[/li]
[li]ARS Routes[/li]
[li]ARS Route Lists[/li]
[li]ARS Digit Modification[/li]
[li]Class of restriction table[/li]
[/ul]

Note: I see ways to improve your entries in the Dialled digit form that I will provide regardless



**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

Ok, so I have FAC 1 removed.

We do not care about international/dialing restrictions for our guest phones.

Let's not setup redundant routing for this as even the current redundancy is more problematic and creates more issues than it solves.

ARS List 2 - first choice route is Level3 - our primary SIP provider - has digit mod 2 (absorb 1 digit) as well and cor 2
ARS List 3 - first choice route is Level3 - our primary SIP provider - has digit mod 3 (absorb 1 digit) as well and cor 3

Both of these look identical to me in what they allow/do.

9711 is used to test our e911 services, we call that to verify they can see our proper caller ID# and location.

I see Route 40 and Digit Mod 40 as unused.

Thank you again for all the assistance.

 

[kwbMitel]

OK, I'm going to make some assumptions at this point so that we can make some progress.

Assuming that Route 42 and Route 43 is available.

Route 42
[ul]
[li]Trunk = same as 1st choice route ARS List 2[/li]
[li]COR Group = 2[/li]
[li]Mod Digit = 42[/li]
[/ul]
Route 43
[ul]
[li]Trunk = same as 1st choice route ARS List 2[/li]
[li]COR Group = 3[/li]
[li]Mod Digit = 43[/li]
[/ul]

Mod Digit Table 42
[ul]
[li]Absorb 0 digits[/li]
[li]Insert digits identical to Mod Digit 2 if any exist[/li]
[li]Final plan same as Mod Digit 2 if any[/li]
[/ul]

Mod Digit Table 43
[ul]
[li]Absorb 0 digits[/li]
[li]Insert digits identical to Mod Digit 3 if any exist[/li]
[li]Final plan same as Mod Digit 3 if any[/li]
[/ul]

ARS Digits Dialled
[pre] Follow Termination
Dialled Digits | Digits | Type | Number
1NXX | 7 | Route | 42
12128860048 | 0 | Route | 42
13476978261 | 0 | Route | 42
16463353754 | 0 | Route | 42
1800 | 7 | Route | 42
1822 | 7 | Route | 42
1833 | 7 | Route | 42
1844 | 7 | Route | 42
1855 | 7 | Route | 42
1866 | 7 | Route | 42
1877 | 7 | Route | 42
1888 | 7 | Route | 42
NXX | 7 | Route | 43 <-- Note this is 43 This replaces all 92,93,94,95,96,97,98,99 + 9 digits

The following should be added to your 9+ Dialling

91822 | 7 | List | 2
91833 | 7 | List | 2
91844 | 7 | List | 2
91855 | 7 | List | 2

Optional Delete the first 8 below and replace with the ninth (Highlighted bold)

92 | 9 | List | 3
93 | 9 | List | 3
94 | 9 | List | 3
95 | 9 | List | 3
96 | 9 | List | 3
97 | 9 | List | 3
98 | 9 | List | 3
99 | 9 | List | 3
[highlight #FCE94F]9NXX | 7 | List | 3[/highlight] <-- N = all digits 2-9, X = All Digits 0 - 9

[/pre]

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

I set up the first portion of this with some variation on the routes since my system is clustered and 42/43 were in use; however, when I implemented this Digits Dialed - 1NXX | 7 | Route | 42 I tested it and after a long period of silence I get fast busy and then the phone displays error.

 

[kwbMitel]

What was the actual route you were pointed at? (not 42)

Confirm you set 7 digits to follow and not 9 as previously programming for 9N + 9

Please provide the forms as programmed
- Digits Dialed
- Routes
- Mod Digit

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What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

I am using route 202 and digit mod 202 - requested forms are uploaded.

 

[kwbMitel]

I need to go to a meeting - give me 2 hours to respond

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

I zipped all 3 forms here - thanks.

 

[kwbMitel]

OK, One of your earlier responses no longer makes sense or at least my understanding of that response was off the mark.

ARS List 2 - first choice route is Level3 - our primary SIP provider - has digit mod 2 (absorb 1 digit) as well and cor 2
ARS List 3 - first choice route is Level3 - our primary SIP provider - has digit mod 3 (absorb 1 digit) as well and cor 3​

Please give me a copy of your Route lists as well.

It looks to me like this system does not actually connect to the telco directly but instead calls out thru other systems.

We may need to insert the leading digit 9 towards the remote system.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

Yes, sorry, I realized since the system was redundant certain vMCDs like the one the guest phones are on use IP/IPX routes to connect to SIP trunks via another vMCD. I did choose the corresponding route to copy 202 that the initial route 2 pointed to so you just completed the puzzle - I changed the digit mod to insert 9 and Bingo! Thanks so much for all the help. I also cleaned up the 9NXX digits dialed - is there a good way to do this for toll free as well? Thank you again very much for the help.

 

[kwbMitel]

Excellent

As for the Toll free numbers, Technically, as they simply follow the same routing as 1NXX you could probably get by without them at all.

The only reason to separate them out is if you have restrictions to dial 1 but not the other.(which does not apply in your case)

That would explain why you didn't already have users complaining about not being able to dial 91855 or 91844 because those calls were following the 91 + 10 routing

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lcorriero]

Thanks again, I really appreciate the expertise