ARS - Dialing Extra Digits 1

[pbxman]

Seems like a simple problem but I dont want to break anything:

This is our ARS setup:

http://puu.sh/jpdfm/8e75eb2cae.png

What is happening (for example) when dialing 9+1+844-HELPUSALL is the system is not ending after the 1+10digits and is waiting for the rest of the digits to be entered. I would like it to always drop the digits after 1+10th until the connection is made so we can dial vanity numbers like that with more than 10digits..

Will removing the "N" after "XXXXXXXXXXN" do the trick? I cant think of a reason to keep asking for digits after the 10th in our case.

Thanks

pbxman
Systems Administrator

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[joe2938]

make entries in ars like 1xxxxxxxxxx for long distance calls (1N) and xxxxxxx (N) for local calls and this tells the system to expect no more digits from phone system

 

[pbxman]

Got it. Why would the default "1N;" be in there? I cant think of a reason to let a system to allow 11,12,15,etc digits in a 1+number scenario?
Does anybody have a use-case for allowing that? It's even the default config in the help section which is why I posted here to begin with. A Definity (which is what I'm used to) is much more intuitive for things like this.


pbxman
Systems Administrator

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[joe2938]

Because in some countries their local and long distance numbers are not always the same length I believe

 

[pbxman]

Ah - makes sense if that's true. Just a 1XXXXXXXXXX is all we need since local and LD are all 10-digit required for us. Makes it easy. I would expect that to be the case with a default US configuration but I guess not. Oh well thanks for the help! :cheers:

pbxman
Systems Administrator

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