Area code overlay 1

[colec12]

Looks like the 518 area code in upstate NY is changing from a 7 digital dial plan to 10, meaning you now have to dial (9) 518-xxx-xxxx. How do I make the proper changes in our PBX.(CM 6.0)

Also 838 area code is being introduced as a 10 digit dial plan, how do I add this to our system?

Thanks in Advanced.

 

[wmainc]

Look in your existing ARS analysis plan and see how the 7 digit dialing is set up now. Usually you would have a matching pattern of a single digit (2, 3, 4, etc...) with 7 digit minimum and maximum followed by the route pattern and call type of hnpa, locl, etc... You could simply add one line that has a matching pattern of 518 with 10 digits for minimum and maximum and use the same route pattern and call type as the old 7 digit calls. Same thing for 838 (as long as you meant it's also local). You may have a number of different ARS analysis tables based on your particular system. If your PBX is split up over several locations, each one may have it's own location ARS (change ars analysis x location y)
in addition to the "all" table (change ars analysis x location all).
The one caveat I add to this is that I work mainly on much older systems. I've never been in anything higher than a CM5.2, so CM6.0 could be different.

 

[colec12]

I changed the dial string 9 but did not seem to make a difference.

Voice System name: avaya202 - ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

0 1 1 deny op
0 8 8 deny op
0 11 11 deny op
00 2 2 deny op
00 8 8 deny op
01 2 2 deny op
01 9 17 deny iop
011 10 18 p6 intl
0700 11 11 deny fnpa
101xxxx0 8 8 deny op
101xxxx0 18 18 deny op
101xxxx01 16 24 deny iop



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

101xxxx011 17 25 deny intl
101xxxx1 18 18 deny fnpa
10xxx0 6 6 deny op
10xxx0 16 16 deny op
10xxx01 14 22 deny iop
10xxx011 15 23 deny intl
10xxx1 16 16 deny fnpa
120 11 11 p3 fnpa
1200 11 11 deny fnpa
1204 11 11 p3 fnpa
121 11 11 p3 fnpa
122 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

1226 11 11 p3 fnpa
123 11 11 p3 fnpa
124 11 11 p3 fnpa
1242 11 11 deny fnpa
1246 11 11 deny fnpa
125 11 11 p3 fnpa
1250 11 11 p3 fnpa
126 11 11 p3 fnpa
1264 11 11 deny fnpa
1268 11 11 deny fnpa
127 11 11 p3 fnpa
128 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

1284 11 11 deny fnpa
129 11 11 p3 fnpa
130 11 11 p3 fnpa
1300 11 11 deny fnpa
1306 11 11 p3 fnpa
131 11 11 p3 fnpa
132 11 11 p3 fnpa
133 11 11 p3 fnpa
134 11 11 p3 fnpa
1340 11 11 p3 fnpa
1345 11 11 deny fnpa
135 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

136 11 11 p3 fnpa
137 11 11 p3 fnpa
138 11 11 p3 fnpa
139 11 11 p3 fnpa
140 11 11 p3 fnpa
1400 11 11 deny fnpa
1403 11 11 p3 fnpa
1406 11 11 p3 fnpa
141 11 11 p3 fnpa
1416 11 11 p3 fnpa
1418 11 11 p3 fnpa
142 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

143 11 11 p3 fnpa
1438 11 11 p3 fnpa
144 11 11 p3 fnpa
1441 11 11 deny fnpa
145 11 11 p3 fnpa
1450 11 11 p3 fnpa
146 11 11 p3 fnpa
147 11 11 p3 fnpa
1473 11 11 deny fnpa
148 11 11 p3 fnpa
149 11 11 p3 fnpa
150 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

1500 11 11 deny fnpa
1506 11 11 p3 fnpa
151 11 11 p3 fnpa
1514 11 11 p3 fnpa
1519 11 11 p3 fnpa
152 11 11 p3 fnpa
153 11 11 p3 fnpa
154 11 11 p3 fnpa
155 11 11 p3 fnpa
156 11 11 p3 fnpa
157 11 11 p3 fnpa
158 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

159 11 11 p3 fnpa
160 11 11 p3 fnpa
1600 11 11 deny fnpa
1604 11 11 p3 fnpa
161 11 11 p3 fnpa
1613 11 11 p3 fnpa
162 11 11 p3 fnpa
163 11 11 p3 fnpa
164 11 11 p3 fnpa
1649 11 11 deny fnpa
165 11 11 p3 fnpa
166 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

1664 11 11 deny fnpa
167 11 11 p3 fnpa
1670 11 11 deny fnpa
1671 11 11 deny fnpa
168 11 11 p3 fnpa
169 11 11 p3 fnpa
170 11 11 p3 fnpa
1700 11 11 deny fnpa
1705 11 11 p3 fnpa
1709 11 11 p3 fnpa
171 11 11 p3 fnpa
172 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

173 11 11 p3 fnpa
174 11 11 p3 fnpa
175 11 11 p3 fnpa
1758 11 11 deny fnpa
176 11 11 p3 fnpa
1767 11 11 deny fnpa
177 11 11 p3 fnpa
178 11 11 p3 fnpa
1780 11 11 p3 fnpa
1784 11 11 deny fnpa
1787 11 11 deny fnpa
179 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

180 11 11 p3 fnpa
1800 11 11 p1 fnpa
1800555 11 11 p1 fnpa
1807 11 11 p3 fnpa
1809 11 11 deny fnpa
181 11 11 p3 fnpa
1819 11 11 p3 fnpa
182 11 11 p3 fnpa
1829 11 11 deny fnpa
183 11 11 p3 fnpa
184 11 11 p3 fnpa
185 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

1855 11 11 p1 fnpa
186 11 11 p3 fnpa
1866 11 11 p1 fnpa
1867 11 11 p3 fnpa
1868 11 11 deny fnpa
1869 11 11 deny fnpa
187 11 11 p3 fnpa
1876 11 11 deny fnpa
1877 11 11 p1 fnpa
188 11 11 p3 fnpa
1888 11 11 p1 fnpa
18887000400 11 11 deny fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

189 11 11 p3 fnpa
190 11 11 p3 fnpa
1900 11 11 deny fnpa
1900555 11 11 deny fnpa
1902 11 11 p3 fnpa
1905 11 11 p3 fnpa
191 11 11 p3 fnpa
192 11 11 p3 fnpa
193 11 11 p3 fnpa
1939 11 11 deny fnpa
194 11 11 p3 fnpa
195 11 11 p3 fnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

196 11 11 p3 fnpa
197 11 11 p3 fnpa
198 11 11 p3 fnpa
199 11 11 p3 fnpa
1xxx555 11 11 p4 fnpa
1xxx976 11 11 deny fnpa
2 7 7 p2 hnpa
3 7 7 p2 hnpa
4 7 7 p2 hnpa
411 3 3 p4 svcl
5 7 7 p2 hnpa
5186745413 10 10 p2 hnpa



ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node
String Min Max Pattern Type Number

555 7 7 p4 hnpa
6 7 7 p2 locl
611 3 3 1 svcl
611 4 4 deny svcl
7 7 7 p2 hnpa
8 7 7 p2 hnpa
811 3 3 deny svcl
9 11 11 p2 hnpa
911 3 3 p9 alrt
976 7 7 deny hnpa

 

[Winky92]

I was working on this very change, a few months ago. I have a CM6.0 system that's been upgraded a few times, though the routing hasn't really changed all that much until now. I had some trouble getting this to work right, and discovered that the ARS Digit Conversion table was setup to drop the 518 area code, if the user dialed it explicitly. To fix this, I used the command 'change ars digit-conversion 5' and removed the line that starts with '518'.

I also had to make the change mentioned by wmainc. Specifically, using the command 'change ars analysis 5', I added these two lines:

[tt](string-min-max-route-type-ani)
518 10 10 p9 hnpa n
1518 11 11 p9 hnpa n
838 10 10 p9 hnpa n
1838 11 11 p9 hnpa n[/tt]

Route pattern p9 is my specific route pattern-- make sure to use your own as determined by your tables.
I spent a long time trying to figure out if I need to do anything special with the Prefix Mark thing in the route patterns, which impacts whether the leading 1 is sent before the area code, but I think I determined that the Telco doesn't care if I send 1-518 or just 518 for in-area calls, as long as I always send 1+areacode for out-of-area (long distance) calls. So I left everything else alone. I'm crossing my fingers it'll work fine after Aug 19.

Based on list trace testing, it looks good to me with these minimal changes. I briefly considered completely changing it some sort of simpler North American Dialing Plan routing, but I don't want to break everything. And it's summer and I want to go home at the end of the day.

 

[wmainc]

If you changed the dial string 9 because they dial 9 to make the calls, then that's the problem. The initial '9' that you dial to make an outbound call is a feature access code and activates the ARS feature. It is not considered part of the dialed string. i.e. if the user picks up the phone and dials 95181234567, after the system drops the '9' FAC, the remaining digits that are used to match the string are 5181234567. The only time a match would occur with a 9 as the first digit is if the phone number started with a 9.

 

[colec12]

I hate to ask but how do I make this work?

Thanks.

 

[colec12]

I originally missed Winky92 post. I appreciate your help that work great.

 

[colec12]

I am having a strange problem. I can longer dial an out side line with our exchange and did to get back in. Sounds strange but this helps in testing purposes.
Before I made any changes I could dial 9 xxx(our exchange)xxx-xxxx.(DID)

thanks.