Are there incoming call logs on Mitel 3300MX?

[Crono]

Hi all,

I was wondering if there were incoming call logs stored on the Mitel 3300MX controller that we can look at. We are experiencing a number of suspicious calls lately and it would be great to see where these calls are coming from.

Thanks in advance.

-Crono

 

[dryaquaman]

From the maintenance command line enter "logs re smdr new 2000"

If it doesn't show call records then you need to turn it on in all used COS and then in the SMDR form.

Dry Aquaman

http://www.university-music-on-hold.com

 

[Crono]

Hi dryaquaman,

That you so much for the response.

I tried to command but it does not seem to work. Going under the assumption that call history is off, do you know the particular options to look at in COS and SMDR in order to enable?

Regards,

Crono

 

[dryaquaman]

In COS enable "SMDR Internal" & "SMDR External"
In the SMDR form enable "Report incomming" & "Report Outgoing"

Dry Aquaman

http://www.university-music-on-hold.com

 

[sarond]

Also in SMDR Options

SMDR Real Time Reporting - Select "Yes" to enable SMDR real time reporting. Enabling this option allows you to reroute SMDR records directly to a previously defined printer port instead of waiting for these records to be stored on disk and then printed. The priority of the SMDR log system is raised to keep the output as near as possible to real time.

After you enable this option, reload the system to ensure that the SMDR records are routed directly to the printer. The SMDR output port must be set to 9600 baud and the call logger or printer must be capable of operating at 9600 baud.

Note that a real time SMDR report is deleted from the system once it is delivered to the printer port. The report is not saved on the hard disk. Therefore, you can't perform LOGS READ SMDR, LOGS CHANGE SMDR, or ROUTE commands on the report.

Do not enable SMDR real time reporting unless the customer specifically requests it, since the SMDR records will be lost if the call logger or printer fails.