Are real time chat help you see now a days an out of the box product?

[TonyU]

[tt]
Hey guys, I was just wondering if those real-time chat help sites at sites like At&t, Dell, etc... are an out of the box product or if anyone knows what's used to program them.

I used one with dell the other day and they emailed me our entire conversations, pretty neat...

Any thought?

^<%=Tony%>

 

[TonyU]

[tt]Any thought?

^<%=Tony%>

 

[mwolf00]

You can write you own chat line in asp using a database and automatic page refreshes... It's not as pretty as online chats like MSN Messenger etc. (those are applications that are installed using .exe programs) but it could work -----------------------------------------------------------------
Be nice. It's only doing what you tell it to do.
mikewolf@tst-us.com

 

[Tarwn]

You could also do this in Flash using XML Sockets which will give you a real time chat with some nifty GUI options.
You could do this in Java as an applet that talks to a back end servlet for communications. The servlet could then talk to your chat server and you could provide your help people with a java chat client straight to the server.
You could do this in .Net...

Sorry got carried away

-Tarwn --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

http://www.tuxedo.org/~esr/faqs/smart-questions.html

 

[Tarwn]

Some 3rd party ideas:

http://www.volano.com/

http://www.chatblazer.com/

http://www.akiva.com/products/commserv/index.cfm?&from=www.chatspace.com

http://www.digichat.com/?google_chat_software

Here's an article comparing packages:

http://wdvl.internet.com/Software/Applications/Chat/

Small Network Chat:

http://www.vypress.com/chat.asp

My Source:

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=real+time+chat+software

(page 1)

Sorry that I can't give any advice, I'm sure you could have found these on you own (and probably already have). I haven't actually used any of these. Maybe you should download a few trials and write upa review for us in the FAQs section, i for one would be very interedted in learning more (if I had the time).

-Tarwn --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

http://www.tuxedo.org/~esr/faqs/smart-questions.html

 

[TonyU]

[tt]Thanks for your thoughts guys, I knew you were not ignoring me ;-)

I'll look into it. Thanks

^<%=Tony%>