Are BCM and VCM the same thing?

[573dawn]

Hi All, are BCM & VCM cards the same thing? My BP replaced a BCM card at our trouble site where we drop calls regularly, we also swapped out a router at that end. We are still dropping calls, so I just wanted to know if they are the same because so many people recommeneded replacing the VCM card.

Thanks, Dawn

 

[tlpeter]

I think you had someone who does not understand what a VCM is
good luck this weekend


ACA - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[573dawn]

tlpeter, can you explain it to me then? You've been in on all of this, and now I have replaced a router at the trouble site, it is now properly grounded, etc. I asked our BP to replace the VCM last week, and today I have been told that they replaced a BCM, in fact, here are the serial numbers if that helps you identify what was replaced:

Removed SN#07FC306BQ4221
Installed SN# 07FC05502012

I am still getting the MEDIA EXCEPTION errors, and I can still link each and every dropped call to that error. Maybe I just need to spend an entire day looking at monitor and checking routers for every single drop at the exact moment they happen.

 

[tlpeter]

I don't know anything like a BCM


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[573dawn]

Hmmm. this is exactly what he said in his email:

The BCM 8 Card was changed this morning at about 8 AM.

I am so at a loss at this point. Say, does an Avaya BP have the ability to call in an Avaya person for a vendor meet? ATT thinks we should have a vendor meet, and I agree, as long as we can get Avaya in on it.

 

[ronromano]

B and V are next to each other on the keyboard. Did you ask the vendor for the love of God?

 

[qtelcom]

I'm sure they meant VCM... if you look at a keyboard the B and V keys are next to each other. It's a typo more than likely from your VP... oh I mean.. BP... heh heh.

 

[573dawn]

Yes, I asked the vendor, he hasn't written me back yet. But I've spoken to him before this replacement and he called it a BCM, unless I just misunderstood him.

 

[ronromano]

Oh my GOD, he replaced your system with a Nortel!

 

[kwing112000]

if you r vendor is really calling it a BCm then get rid of the vendor. No wonder you have dropped calls. They must really not know what they are doing. 573Dawn where are you located?

 

[573dawn]

I am located in Central Missouri

So a BCM is a NORTEL card?!?

 

[tlpeter]

BCM is a phone system from nortel
believe me it won't fit in your ip office
the serial numbers are almost the same so the thing that came out is replaced by something that looks the same


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwing112000]

if you are ever looking for another Vendor let me know. i do alot of remote support for sites like yours. ihave alot of networking experiance with these systems

 

[573dawn]

kwing112000, I appreciate the offer. What might is cost me?

 

[tekkanet]

Could it be instead a BCA?
Meaning that you had a 8-analog-port card?
I have a 16 BCA module on my IPO 406...
A and M are not side-by-side on the keyboard, but eventually you misunderstood the spelling of BCM and BCA.
Just an attempt to give a reason to your question...
Gianluca

 

[PlatinumGuy]

Isnt BCM a well known club in Magluff aka Megamuff in Majorca.

Its full of dirty ladies.

WTF is a BCA?

ACA - IP Office Implement
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[tekkanet]

sorry, perhaps it is an italian only acronym and it doesn't apply ;-(
We use it to specify analog phones/plugs/cards vs digital (and tipically proprietary) ones.
I wasn't able to find the acronym meaning, though.....

 

[jamie77]

Don't we all just love acronyms!!!!

TTFN

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!