Arcserve2000 Error E3711 1

[Guest_imported]

I am running ArcServe 2000 on a Win2K server. It worked for a couple of weeks, then I began getting the following errors when I try to run a backup:

E6001 Error Erasing |
E3711 Unable to open session. (EC=MAXIMUM DEVICES REACHED)

I can format the tape successfully.
I can erase the tape successfully.
But when I try to run a backup I get the above errors.

I am using a Mammoth-2 tape drive.
I have replaced the tape and the tape drive and I get the same errors.

Any help would be appreciated.

 

[jimpames]

I suggest checking the following:
Look in the ARCSERVE.LOG and see if there are license failure messages for Arcserve Components - if so, license the product with REGISTERIT.
Make sure you have applied SP2 for Arcserve 2000 for NT - link follows:

http://support.ca.com/Download/patches/arcserve2000.html

There are other patches on the link above, read the patch notes carefully and apply them in order by dependency and date of release.

 

[dmarton1]

Hi there

I have the exact problem but with a DELL Library and four drives in a SAN (the problem only appears on the distributed servers, not on the primary).

Any help?

kindest regards, storagedave

 

[tbeeber]

If you have a library with more that one drive, you need to install the Library option. This needs to be purchased/licensed separately.

It sounds like you had the option installed, but the grace period for licensing the software may have run out after a "couple of weeks".

If you have a license for the library option, apply it. If not, then it's time to get one...