ArcServe12 Restore - First storage group not extendible

[skywalker12]

Hi,
I have the following problem:
- some emails of an user shall be restored (backup of the Exchange mail accounts through Arcserve12) However, the folder "First Storage Group" can not be extended .. although it has a "+" sign in front of the folder, indicating that there are subfolders..., but there is no way to look into these subfolders.
There were no changes made and this process was working fine for 2 weeks.

Has anyone an idea what it could be? May an agent have triggered this problem?
Thanks in advance.

Greetings
skywalker

 

[davidmichel]

We can let one of the other many people answer questions here take this one, or if you are going to get help from me you have to give details.

 

[skywalker12]

Ok, on the exchange Server (2003 Standard)we defined the first storage group and if we have a look at this group, we we can see the mailboxes of all employees. Now, for the purpose of restoring one mail, we´d like to restore this mail with Arcserve, but we are not able to expand the mailboxes. We know that the backup ran through, because the amount of data fits. But, however we can´t expand the first storage group in Arcserve.

Here are some more details:
Arcserve r12.0 SP1 Build 5582
Exchange 2003 SP2

 

[skywalker12]

we looked at the event logs of windows and the logfiles of arcserve, but there are not any errors listed. There were no changes made concerning the configuration of the program and the jobs

 

[davidmichel]

Restore by Tree shows the last backup so try the Version History button for a list of the different sessions and see if they all have the problem.