Arcserve won't load after server reboot

[cderow]

I have a Netware 5.1 server running Arcserve 7 for Netware. I had to reboot the server and everything loaded fine, except the Acrserve.NLM. Instead I got the error "Loader cannot find public symbol ca_rpc_htonl for module arcserve.nlm. Load file reference undefined public variable." If anyone can help me clarify this matter, I would greatly appreciate it. The Computer Associates has nothing onthis specific problem. Thanks.

 

[tenupmoc]

Hi,

did you install service pack 4 for Netware 5.1 and the cumulative service pack for arcserve 7 ?

 

[cderow]

Yes, they both are installed.

 

[tenupmoc]

give me the order. what did you install first?

SP4 for nw5.1 or the cumulative service pack for as7 ?

 

[cderow]

sP4 for NW5.1 then AS7.

 

[tenupmoc]

ok.


If the server is not in production yet:

1. Delete folder sys:\arcserve and astart.ncf
2. Down Netware Server / Power Off !!!!! no restart or reset !!
3. Restart Server and reinstall Service Pack 4 again !!
4. Restart Server (Power off !!)
5. Install Arcserve7 server component to sys:\arcserve again
6. Don´t start Arcserve7 with astart at the console. !!!!
7. Install the cumulative Service Pack from CA
8. down the server and restart.
9. start arcserve7

 

[cderow]

Unfortuneatly, the server is in production and is currently being used. Is there any other way, maybe?

 

[TheLad]

Get a planned outage, excuse "NO BACKUPS UNTIL WE GET THE OUTAGE" always works for me -----------------------------------------------------
"It's true, its damn true!"
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