arcserve will not format a tape

[baskets64]

I have an office overseas where arcserve worked no problem until the local IT guy gots his hands on it.

All media was named Daily but he now says it will not accept that he then tried to format the whole tape ( gods knows why ) and now it does nothing .

Apart from a server re-boot is there anything he can do to eject the tape and apply the correct format to media ?

 

[xenotec]

You could use a command line util of TAPETEST. This is located in the ARCserve$ directory.



Usage : tapetest [options]
Options
-ping :- Ping Device, use -d to specify device number.
-f :- Format Tape before test
-z :- Erase Tape before test
-m# :- Erase Tape mode
-eject :- Eject Tape
-comon :- Set Compression On
-comoff:- Set Compression Off
-b# :- Number of sessions to backup
-r# :- Number of sessions to restore
-s# :- Start session no. for restore
(Default 1 if no backup, or backup start session)
-speed :- Run only speed test
-c# :- Chunks to test (default, 4000, 1 chunk = 16 KB )
-d# :- Use Device Number.
-g# :- Use Group Number.
-q :- Quick Test.
-l :- Tapeflag Test.
-e :- Tape Error.
-j :- AsLog Msg.
-y :- Dump Device Info
-ym :- Dump Media Info (stand alone tape drives only)
-rescan:- ReScan SCSI BUS ( Tape Engine must not be running!! )
-erase :- Erases optical platters ( Tape Engine must not be running!! )
-retension :- Retenstion Tape, use -d to specify the tape device
-mediainfo :- Dump list of all media available on Selected servers
usage: "-mediainfo infile outfile"
infile : Should contain list servers (one per line) to be queried.
outfile : File to which the output should be sent to.

 

[mohamdr]

we need to know the job type is it GFS or custome sechdule ?
what is the version of Arcserve and patches applied

 

[davidmichel]

Try stopping the Tape Engine and then push the eject button on the drive.