Arcserve r11.1 SQL-Agent, license error

[patbuser]

Hi all

We have a license issue at one of our customers. We use CA Arcserve R11.1 for Windows. During backup of the SQL-Server we get the following error: E8604 - (DB-NAME=msdb, FC=**servername**:Backup Agent-Fehler -- (188) 'Produktkulanzfrist ist abgelaufen'.) Translated this means the trial period has expired. I checked the licenses with calicnse.exe, everything is licensed. The ca.olf File contains the Sql-Agent (product code 31SQ), expires in june 2035.

Any idea how we could fix this? Is there a way to remove a license and register it again? I tried to rename ca.olf. When I restart calicnse.exe there are no licenses anymore. But when entering them again, it says that they are already registered.

Thanks for help

Patrick

 

[vschumpy]

The licence for the SQL agent has to be installed on the same machine the SQL agent is installed on - not the ARCserve host server - is this the problem ?

 

[patbuser]

Ok, thanks! I think that's the problem. I'll check it, but I think it's on the host server. Is this specific for the SQL agent? I alway manage the licenses for clients agents, like windows, exchange, notes, etc from the host server.

Patrick

 

[vschumpy]

This document should give you a better insight into how licencing works :

http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC266870