Arcserve r11.1 (3200) Catalog File taking 8hrs to backup

[gadang]

I have just loaded Brightstor r11.1 sp2 (Build 3200)on Server 2003 Sp2. The problem I am having is that backup jobs are taking over 10 hrs for about 75 gb. The catalog backup seems to be the culprit. It takes about 8hrs for that alone. Can someone please give me some help? Also it fails on backing up my exchange stores. It states that it cannot login to it but I can map a drive to it without issue. It is on a domain.

Thanks again for any help.
Brian

 

[davidmichel]

not sure are you talking about an ARCserve catalog file? what if the backup of the ARCserve DB is not part of the job? If there are no jobs running is the ARCserve\temp directory empty? it should be

 

[gadang]

Hi David,
I looked at the Temp Directory and it is empty when the job is not running. I am only getting 120 mg a minute throughput when the job is running. When I look at the Activity Log under Job Status it states:

Information 12/10/2008 02:40:16 AM 29 3 Average Throughput: 108.40 MB/min
Information 12/10/2008 02:40:16 AM 29 3 Elapsed Time: 10h 0m 34s
Information 12/10/2008 02:40:16 AM 29 3 65,112.31 MB Written to Media.
Information 12/10/2008 02:40:16 AM 29 3 10,920 Directories 144,155 File(s) (64,604.84 MB) Backed Up to Media.
Information 12/10/2008 02:40:16 AM 29 3 Catalog File Backed Up
Information 12/09/2008 04:39:39 PM 29 3 Backup Session 3 on Media MONDAY_LTO3 Serial # 000013L3

What I see is that it took 10hrs to backup the Catalog File. I am kinda new at this software. I had to rebuild the server from scratch and now I can't seem to get a backup job to complete in the time allotted. Am I reading this wrong? This is not the complete log...do you need to see the whole thing for that date? Seems that 105 megs a minute is slow for a DLT Library. The main difference with this server is that it is using an IDE drive for the OS now instead of SCSI. Would that slow the backup job down? Thanks again for your input.

 

[davidmichel]

Well an IDE drive does not have to be slower, with each type there are faster and slower drives but the SCSI drives will always be of better quality and perform and last better under heavy usage.

Based off the log, it seems like session 3 is taking all the time and not the catalog file.

Check the virus detection program to see if it is scanning files as they are read.

If there is a sharing of IRQ between the tape drive SCSI controller and something else try moving it to a different slot.

 

[gadang]

David,
I went ahead and upgraded to r12. I didn't do anything else but reinstall and put the SCSI drives back in place. Now the throughput is 500 meg a min instead of 100!

Thanks for your help!

 

[davidmichel]

WOW!!!