Arcserve Merge, Can't cancel and purge job

[GaryTaylor]

I'm currently running Arcserve 2000 Advanced Edition V7.0 Build 1100. I have a job that appears active in Job Status, I'm unable to stop or delete job. I know the log id of the job. Shutting down and restarting engines and the server doesn't remove the Active status of the job. I can also use the tape device to Format a tape in the drive. Any help would be appreciated.

 

[databasebaba]

Find the queue ID of the job in the job status window

For Eg:- If the Q ID is 1 .
Then in the ARCserve folder you will have a fodler 0000001.QSD
delete 00000001.Job in the folder and restart the job engine.

DatabaseBaba..

 

[GaryTaylor]

It worked. Thank you very much for your response.

 

[Storageboy]

NOW APPLY THIS PATCH AND GET THIS PROBLEM RESOLVED FOREVER -

http://support.ca.com//QO2Download/patches/asitnt0824.html

STORAGEBOY