I'm new to Arcserve, but I haven't ever seen anything like this. All of the services start with no problem. The backup seems to run fine. If I try to go to the Job Status screen though it closes Arcserve Manager everytime. I can't figure it out. I tried stopping all the services and then going to Job Status, but it still shuts everything down. Any advice would be great. Thanks.
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Arcserve Job Status quits.
- Thread starter jce001
- Start date
speshalyst
IS-IT--Management
Hi...
Looks like a job queue corruption..
Stop the engines
rename 00000001.qsd
restart the engines
recreate the jobs
cheers
speshalyst
So it Shall be Written!
So it Shall be Done!!
Looks like a job queue corruption..
Stop the engines
rename 00000001.qsd
restart the engines
recreate the jobs
cheers
speshalyst
So it Shall be Written!
So it Shall be Done!!
ARCserveGuru
Technical User
also this used to be a problem when there was an exchange agent involve. Let us know if there is any exchange in the job, or basically just the job details.
thanks,
Dave
thanks,
Dave
I have a very strange problem. I am running Arcserve 2000 Advanced V7 Build 1100 on Win NT. with a Quantum DLT7000 auto loader.
I am trying to erase some tapes that were previously formatted to 40/80Gb compression to enable me to use it on the 35/70Gb compression system. When the tapes are first placed in the changer and read, the device manager see's them as unrecognisable media as expected. However if I quick erase plus them the message box appears saying erase complete but the device manager still see's them as unrecognisable media. It is the same if i do a inventory on them. I have uninstalled arcserve and then reinstalled it but he problem is still happening and it is driving me nuts.
some one please help!!!!
I am trying to erase some tapes that were previously formatted to 40/80Gb compression to enable me to use it on the 35/70Gb compression system. When the tapes are first placed in the changer and read, the device manager see's them as unrecognisable media as expected. However if I quick erase plus them the message box appears saying erase complete but the device manager still see's them as unrecognisable media. It is the same if i do a inventory on them. I have uninstalled arcserve and then reinstalled it but he problem is still happening and it is driving me nuts.
some one please help!!!!
ARCserveGuru
Technical User
Hmmmm I am thinking a long erase is necessary in order to ensure the whole tape is formatted with the new compression ratio and DLT format.
Try a long erase.
g
Try a long erase.
g
davidmichel
Technical User
For sclubster sorry but it will not work. Short erase or long erase it will not make a difference. There is a header section on the tape that is used by the drive and over which the application has no control. That section will always identify the tape as a 40gb tape and so the 35gb drive will not be able to use it. Bulk erase will just destroy the tape, because once that header is erased the tape will not be able to be read by any drive. This is as per Quantum support.
JCE001,
Getting back to your original Post, I have exactly the same problem. Any attempt to open the job manager immediately closes the Arcserve 2000 Manager. Running Arcserve 2000 on Win2000. Did you ever get any resolution?
I have tried the suggestion to rename the .qsd file, but it did not cure the problem. Initially opening any window would close the Manager, now after renaming the .qsd file, only job manager still causes the problem, so I suspect there is an additional file that is involved.
Thanks,
David
Getting back to your original Post, I have exactly the same problem. Any attempt to open the job manager immediately closes the Arcserve 2000 Manager. Running Arcserve 2000 on Win2000. Did you ever get any resolution?
I have tried the suggestion to rename the .qsd file, but it did not cure the problem. Initially opening any window would close the Manager, now after renaming the .qsd file, only job manager still causes the problem, so I suspect there is an additional file that is involved.
Thanks,
David
- Thread starter
- #11
Cyklops,
My Acrserve is the backup used to back up all systems, including Exchange 2000 and the SQL Server (where Arcserve resides).
I deleted the 1.qsd file, did not fix the problem, so I initialized the database. When that did not fix the problem, I repeated each action two more times, ran a short backup program, then rebuilt my nightly backup jobs.
The problem appeared to be fixed, and opening the jobs no longer closed Arcserve. However.... today, attempting to open the jobs closes Arcserve again, and I have a job running that will not quit or allow me to kill, since the job window closes the manager again.
Looks like I need to do it all again, but I can not gain access now!
Any ideas on how to kill a job (short of rebooting the server-not an option!) when you can not use the job window?
Appreciate any help or ideas.
David
My Acrserve is the backup used to back up all systems, including Exchange 2000 and the SQL Server (where Arcserve resides).
I deleted the 1.qsd file, did not fix the problem, so I initialized the database. When that did not fix the problem, I repeated each action two more times, ran a short backup program, then rebuilt my nightly backup jobs.
The problem appeared to be fixed, and opening the jobs no longer closed Arcserve. However.... today, attempting to open the jobs closes Arcserve again, and I have a job running that will not quit or allow me to kill, since the job window closes the manager again.
Looks like I need to do it all again, but I can not gain access now!
Any ideas on how to kill a job (short of rebooting the server-not an option!) when you can not use the job window?
Appreciate any help or ideas.
David
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