ArcServe Job can't be Stopped or Deleted 4

[Fawn1too]

I'm running ArcServeIT 2000 Version 7, on a Windows 2000 server. We had a problem that required the server be rebooted. Prior being rebooted we were unable to access any processes to shut them down. A backup was in process at the time of reboot.

Upon reboot, ArcServe shows the job as still active. When attempting to stop or delete the job, a message indicating "Failure to stop this job" is received. Several attempts to correct this have been made including stopping and restarting the engines and stopping services.

I would appreciate any suggestions to kill the active job.

Thank you,
Fawn1too

 

[speshalyst]

HI...


Apply

http://support.ca.com/Download/patches/asitnt/QO20824.html

speshalyst So it Shall be Written!
So it Shall be Done!!

 

[mccp7]

This has solved the problem for me on occasions.


1.Stop all Engines.

2. Browse to folder 00000001.QSD it will be located under the ArcServe directory. Win2k= C:\Program Files\ComputerAssociates\ARCserve\00000001.qsd
NT40= C:\ARCSERVEIT\00000001.qsd
The files under this folder corresponds with the Jobs in the ARCServe manager. The Job that is hung has a job number look for the corresponding file number for example;
Job 3 is file 00000003.JOB.

3. Delete this file then start all engines.

The job that was hung should be gone after the engines have stated.

 

[danUK]

thanks MCCP7 - even after all applicable patches and hotfixes - your file delete was the one that did the trick for me

 

[pjcastro]

With me the fix works fine

Thx

 

[temple]

Thankx MCCP7

I downloaded the fix but again, your method was the one that worked.

cheers