My existing server that acted as a backup server went bellyup last week and I've setup Arcserve on an identical server - Windows 2000 SP4 - Arcserve 9.0
I can Mount and inventory tapes - I've setup a backup rotation job for each night and have created a Media pool with a Save & Scratch set
In the Scratch set - there are six tapes from Wednesday and one from Monday. In the Save set, there is one tape from Tuesday - where I tried to run a backup this morning
The full error is:
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Type Date Job Session Message
----------------------------------------------------------------------------------------------------
Type Date Job Session Message
----------------------------------------------------------------------------------------------------
Information 2008/04/01 08:59:19 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
W3550 2008/04/01 08:59:19 49 Failed to connect to media.(MEDIA=<BLANK> [S/N: ],SEQ=0,EC=CAN NOT FIND THE TAPE TO BE CONNECTED)
Information 2008/04/01 08:58:48 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
W3550 2008/04/01 08:58:48 49 Failed to connect to media.(MEDIA=<BLANK> [S/N: ],SEQ=0,EC=CAN NOT FIND THE TAPE TO BE CONNECTED)
Information 2008/04/01 08:58:18 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
W3550 2008/04/01 08:58:18 49 Failed to connect to media.(MEDIA=<BLANK> [S/N: ],SEQ=0,EC=CAN NOT FIND THE TAPE TO BE CONNECTED)
E6500 2008/04/01 08:58:18 Client connect to tape failed.
Information 2008/04/01 08:55:08 49 Job will be cancelled in 5 minute(s).
Information 2008/04/01 08:54:38 49 4. <BLANK>
Information 2008/04/01 08:54:38 49 3. WEDNESDAY [S/N:1000005,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 2. WEDNESDAY [S/N:1000003,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 1. WEDNESDAY [S/N:1000121,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 Please mount one of the following media in device group GROUP0:
Information 2008/04/01 08:54:38 49 Media in device group GROUP0 is not in the scratch set of pool BACKUPSERVER.
Information 2008/04/01 08:54:38 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 The following media in device group GROUP0 is write protected:
Information 2008/04/01 08:54:38 49 Format <BLANK> as TUESDAY (serial # 1000100).
Information 2008/04/01 08:54:38 Format Successful!
Information 2008/04/01 08:54:38 Tape Engine finished formatting media.(new name: TUESDAY, old name: )
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Since then, I've done the following troubleshooting:
I deleted and recreated the job & Media Pool.
Created a new job and erased the tapes. - Same error as before.
I then deleted all jobs from queue.
Stopped the CA Services.
Renamed the .qsd folder
Added a new backup job.
Same error
Recreated the job then initialised the database.
Did a regular inventory of the autoloader.
I can Mount and inventory tapes - I've setup a backup rotation job for each night and have created a Media pool with a Save & Scratch set
In the Scratch set - there are six tapes from Wednesday and one from Monday. In the Save set, there is one tape from Tuesday - where I tried to run a backup this morning
The full error is:
-----
Type Date Job Session Message
----------------------------------------------------------------------------------------------------
Type Date Job Session Message
----------------------------------------------------------------------------------------------------
Information 2008/04/01 08:59:19 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
W3550 2008/04/01 08:59:19 49 Failed to connect to media.(MEDIA=<BLANK> [S/N: ],SEQ=0,EC=CAN NOT FIND THE TAPE TO BE CONNECTED)
Information 2008/04/01 08:58:48 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
W3550 2008/04/01 08:58:48 49 Failed to connect to media.(MEDIA=<BLANK> [S/N: ],SEQ=0,EC=CAN NOT FIND THE TAPE TO BE CONNECTED)
Information 2008/04/01 08:58:18 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
W3550 2008/04/01 08:58:18 49 Failed to connect to media.(MEDIA=<BLANK> [S/N: ],SEQ=0,EC=CAN NOT FIND THE TAPE TO BE CONNECTED)
E6500 2008/04/01 08:58:18 Client connect to tape failed.
Information 2008/04/01 08:55:08 49 Job will be cancelled in 5 minute(s).
Information 2008/04/01 08:54:38 49 4. <BLANK>
Information 2008/04/01 08:54:38 49 3. WEDNESDAY [S/N:1000005,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 2. WEDNESDAY [S/N:1000003,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 1. WEDNESDAY [S/N:1000121,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 Please mount one of the following media in device group GROUP0:
Information 2008/04/01 08:54:38 49 Media in device group GROUP0 is not in the scratch set of pool BACKUPSERVER.
Information 2008/04/01 08:54:38 49 1. MONDAY [S/N:1000114,SEQ:1] BACKUPSERVER
Information 2008/04/01 08:54:38 49 The following media in device group GROUP0 is write protected:
Information 2008/04/01 08:54:38 49 Format <BLANK> as TUESDAY (serial # 1000100).
Information 2008/04/01 08:54:38 Format Successful!
Information 2008/04/01 08:54:38 Tape Engine finished formatting media.(new name: TUESDAY, old name: )
------
Since then, I've done the following troubleshooting:
I deleted and recreated the job & Media Pool.
Created a new job and erased the tapes. - Same error as before.
I then deleted all jobs from queue.
Stopped the CA Services.
Renamed the .qsd folder
Added a new backup job.
Same error
Recreated the job then initialised the database.
Did a regular inventory of the autoloader.