Arcserve 7 for netware manager not seeing servers

[GGUadmin]

I just resently installed Arcserve 7 for Netware on an Dell 2450 running Novell 5.1 NDS 8.52. Take in mind that this server resides at a regional location (Sacramento,ca)connected via frame relay @ 1.54 kbps, and is on it's own network (10.17.x.x). My home office is in SF where I intend to do administration, and my management PC resides on another network (10.7.x.x) After installing the manager on my PC, I receive an error [servername]: could not Locate or detect ArcServe Serve. For IP protocol, please check:

IP & host name is in your HOsts file - enter that info in my host file on my PC as well as the server - CHECKED.

Arcserve is loaded and running on the machine - CHECKED

This is the correct spelling of the machine & that it is Netware - CHECKED.

I can ping the server, I can also map a drive....
Addition to this, I have created a rule on my firewall to allow ANY traffic to and from the server sitting in SAC to my workstation in SF. I don't think i left anything out, but if I did just ask. Hopefully ya'll can help me out. Oh...everything worked fine when we were using Arcserve6.6

Stressed,
GGUadmin

 

[greebo]

Hi - don't know if you have resolved your problem, but I experienced the same issue. Try to ping the server name rather than IP address. If it does not work - that's the problem - you have a DNS issue. In my scenario, I did all the same things as you and everything else worked ok except arcserve. Updating the hosts files did not help. I modified the DNS server set up on the manager workstation to find a DNS server that "knew" the arcserve server and everything worked ok.
Regards
RS

 

[GGUadmin]

Thanks for the Info Greebo, but I still cannot connect via manager. I checked DNS, and the entry for the server is correct. I really don't know whatelse to do about it. Is there any other info you can share with me.

 

[greebo]

Did you try to ping the server by name rather than IP number?

 

[GGUadmin]

Yup did that as well, and it does ping with the server name. any other ideas...

 

[TheLad]

Try adding the IP and Name into LMHOSTS.SAM - this may work?? -----------------------------------------------------
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