ARCserve 6.61 AE (build 885) rejects servicepack 2a installation

[janneman]

Hello,

We have several different ARCserve versions running.
The standard on our NT 4.0 servers is ARCserve 6.61 Advanced Edition. With servicepack 2a it is known as (build 834SP2A). On one location we have ARCserve 6.61 installed. When you look at the 'about ARCserveIT...' screen, it says (build 885).
This version cannot be updated to servicepack 2a.

Does anybody know why?

 

[Fredje]

Hello Janneman

This is a problem I never had under NT4.
I meet this under Win2k.

I can give you things to be checked:

Check the SP for NT. Are you in 5 or 6?
Check your ArcServe Services. Are there running good?
Do you the update under administrative profile?
Is your ArcServe all registred?

If you allready checked this points what is the errormessage you get?

I cannot give you a solution yet. My experience is not long enough but I troubleshouted some installation problem with this check list.
If I can help you...

Fredje

 

[Notleks]

I was just about to start a similar thread as I was trying to install SP2a on a server running NT4 SP5 ARCserve 6.61 WE build 834. When I try to install the patch I get the following errors in the log file about the RAIMA database and common components set up.

InstallCommonComponents(): Function Beginning
=============================================

InstallCommonComponents(): Verifying ARCserveIT installation
ARCserveIT home = C:\ARCSERVEIT
GetBuildNumber(): Function Called
GetBuildNumber(): Dll Name = C:\ARCSERVEIT\asvctl.dll
Build Number is 834

FileCopy(): We copied .\ARCserve\cheyprod.dll to C:\WINNT\system32\cheyprod.dll
FileCopy(): We copied .\ARCserve\asbrdcst.dll to C:\WINNT\system32\asbrdcst.dll
CopyFile Function has failed, source and dest exist, error = 32
InstallCommonComponents(): Setup could not copy .\ARCserve\cstool.dll to C:\WINNT\system32\cstool.dll
InstallCommonComponents(): ARCserveIT 6.61 SP2 common components could not be installed
WinMain(): Checking for ELO installation
CheckELO(): Function is called
CheckELO(): ELO was not found on this system
WinMain(): Checking for SBS installation
CheckSBS(): Function is called
CheckSBS(): We did not detect SBS on this machine
ExchangeUpdate(): Function is Called
CheckFreeSpace(): Function Called
ExchangeUpdate(): Now Backing up original files
BackupOriginalFiles(): Starting here
FileCopy(): FNF We copied C:\DBAXCHG\\\dbaexch.dll to C:\DBAXCHG\\assp2bk1\dbaexch.dll
BackupOriginalFiles(): Starting here
FileCopy(): FNF We copied C:\DBAXCHG\\\dbaxchg2.dll to C:\DBAXCHG\\assp2bk1\dbaxchg2.dll
FileCopy(): We copied .\Exchange\dbaexch.dll to C:\DBAXCHG\dbaexch.dll
FileCopy(): We copied .\Exchange\dbaxchg2.dll to C:\DBAXCHG\dbaxchg2.dll

RaimaVLDB(): Function starting
==============================
RaimaVLDB(): Error setting up VLDB because Common Component Installation failed



Any help greatly appreciated

 

[janneman]

Hello Fredje,

The whole story:

The machine is configured with Windows NT 4.0 SP6a.
ARCserve services including the alerter services are running correctly. We login with an administrative account.
The arcserve version on this machine is registered with RegisterIT online.

The machine was originally running ARCserve 6.0 Single Server. After that it was updated to ARCserve 6.6 Workgroup Edition. At that point the build was 885.

I tried to upgrade the basic configuration to the level of servicepack 2a. That didn't work.

I removed ARCserve from the system. After that I reinstalled a new version 6.61 Advanced Edition. After al configurations had been made, the 'about ARCserveIT...' screen, still said(build 885). The upgrade to servicepack 2a again went wrong.

Thats about all information i can give you.

Suggestions?

 

[fritz4000]

The boxes that shipped with the CD that had ARCserveIT 6.61 Advanced Edition build 885 had another CD attached to the outside of the box with a paper that stated to use the CD on the outside of the box (Build 834). SP2a will not apply to build 885. 6.61 is also not supported on windows 2000 unless you have the temporary 2000 support build of 897.

 

[speshalyst]

Hi Guys,

AS6.61 Build 885 is the Enterprise Edition

Sp2a is for the Advanced and the workgroupd editions only...


cheers
speshalyst So it Shall be Written!
So it Shall be Done!!

 

[Notleks]

Yes, and I have 6.61 WE build 834...
I guess this is another situation where and uninstall/reinstall is required?

 

[speshalyst]

HI,

your situation demands a reinstall of the product...

rip it off and reinstall\repatch..

cheers
speshalyst So it Shall be Written!
So it Shall be Done!!

 

[janneman]

thanks for the info!

Janneman.