ARCserve 2000 Unable to Position media e3855

[dhanley]

Here's the scoop:

Compaq Proliant DL380, AIT50 tape drive on the CA certified device list, all patches applied. I get this error once per week and must resort to manual backups. I reconfigured the tape drive on one occasion and the backup ran successfully for almost three months error-free. Does anyone have any ideas? Every time I think I have addressed the issue, it surfaces again. Thank you in advance.

 

[ReddLefty]

This may not help, but I was getting a similar error, but when trying to restore... yet the backup passed successfully..... as I would break into a cold sweat: I simply re-inserted the tape (a little more firmly I might add) and the second time it would work... it's almost as if the head was not aligned on the tape properly the first time

This happened a few times and since then, I make sure when I insert the tapes, that it's firmly inserted.

This might not be the answer your looking for, but it happens to fit your description.




"In space, nobody can hear you click..."

 

[ajtmcse]

Yeah, this has nothing to do with ArcServe, you should check with the tape drive manufacturer/reseller to see if this is a known issue. There may be an updated firmware or field modification to resolve the issue.

 

[dhanley]

Thank you for the feedback both of you. I'll check again with the manufacturer: I've done so on one occasion. I'll try again. Have a great day.

 

[fred85]

Hello

I had the same problem with the same material.

I solved this problem by disabling the service called Remote
Storage.

Good Luck

Fred