Arcserve 2000 Install and using an Exabyte EZ17

[geast]

I need to reinstall my Arcserve 2000 on a new box (W2K SP2). I have an Exabyte EZ17 tape drive that I had on a different box that I would like to use. The install seems to have worked fine, I installed tape library option, and installed the licenses.I also installed Arcserve SP4. Arcserve finds the Exabyte, but will not mount the drives or anything. Any suggestions?

Thanks.

 

[mspope]

Is it a supported device? Does it have the correct firmware? check the certified devices list.

Do you have the latest device support patch installed?

 

[geast]

Yes, it is a supported device, I also have the latest device support patch on.
The firmware is Ok, it worked on another box just fine, but this one doesn't seem to like it.

 

[mspope]

Did you run the ARCserve device configuration? There's an option to enable & disable RSM - you have to be sure ARCserve has control of the device.

 

[geast]

I ran the device configuration, but it shows no devices. It shows up fine in Device Manager.
Also shows up in devices in Arcserve. It shows the drives dismounted, and when I try to mount the magazine, I get a message saying the changer door is open or magazine is out.
I have it in place, and it has tapes in it. I know that is not the problem. Any idea why I cant see it in Arcserve device Configuration enable-disable RSM? I can see it in the Tape and Optical Library option.
Thanks.

 

[mspope]

I've found that I have to hit the back button and go back into enable/disable two or three times before my devices showed up.

 

[geast]

Just tried it 10 times, no go. Iv'e tried it everyday for the last few days, and no go.
Could the device itself be broken?

 

[mspope]

What is an Exabyte EZ17? how many slots/heads do you have? Do your SCSI card diagnostics see the drives and library? If it was working on the other box it *should* still be OK.

I recall on the last exabyte I had (10 slot single head 5-7 years back) I had to set a SCSI compatability mode or something similar - I don't recall. There was also an option to set the contoller - Scsi, Serial, Diag or Panel. We'd have to set the control to panel for any manual work and set it back to scsi...... I'm just rambling...

 

[geast]

Thanks, I'll run through these things and let you know what I find.