ARCServe 2000 EC=-2005 Database Error

[swescott]

Installed ARCServe 2000 AE on NT4.0 Svr SP6. Double checked ARCserve backup user permissions/rights, set to Full Control. Receiving error "E4101 Unable to login to the databse engine. (Database=ARCSERVE, EC=-2005)" and " E3530 Failed to login to the database. (ED=-2005)".

Already loaded SP3 from CA and double-checked the permissions. I could really use some help with this issue.

Stefanie

 

[ego12]

Hy
The problem looks like an failure in your Arcserve
Database you can check the Database with DB
tool from Arcserve,

http://support.ca.com/techbases/as2000/as2k-1521.html

the failure is mostly in Database "astpsdat".
You can create an new Database with ServerAdmin
Initalisize Database.
Hope this helps !

 

[hasz]

Hi, I've just solved such problem.
Check ODBC connection to your database. Standard DSN name is ASNT. I changed the login to ARC Service Account. Second thing - give this login DBO privilage on the asdb database.

Regards,
Hasz

 

[swescott]

Many thanks, I'll be trying both of your suggestions!

Stefanie

 

[1skywalker1]

I really need some help here... I just showed up to work today to find out that last night's backup didn't work. When I look in the log I see this:

E4101 Unable to login to database engine. (DATABASE=ARCSERVE, EC=-2005)

When I look at the database window there is nothing there! Job Records, Media Records, Device Records... the whole thing is blank.

Any ideas what the heck happened? Did I just loose my arcserve database somehow? Please help... no permissions or anything like that changed and it worked fine yesterday.

Thanks.

 

[wamason]

Did you try stopping and starting all the Arcserve services. If this still does not work, initialize the database. The database could be corrupt.

 

[1skywalker1]

Yeah, the database was totally messed up. The drive had run out of space... fun.

I restorred up the arcserve database and now everything's working fine. Thank you for you help.

 

[speshalyst]

Hi,

This error is specific to an Environment Variable..

Please verify if you have a system variable called
RNNAME with the value set to the name of the server...

E.g RNNAME = server1

And a User variable called
CATPATH

e.g CATPATH = D:\Program Files\ComputerAssociates\ARCserve\DATABASE

Would will have to reboot your server after you do this..

Cheers
Speshalyst


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