ARCserve 15 new install Help! Cannot see tape drive

[Anndy]

Hello,

I have an HP DL380 G6 with a SCSI P410i controller and a SAS expansion card connected to a Quantum SupperLoader3 LTO4 tape drive. I’ve run Microsoft NTBackup and save a directory to tape and this worked. The Device manager and Computer management also see the tape drive. RSM has been disabled. When I open ARCserve device configuration and look in enable/disable devices (for RSM) it sees the Quantum LTO4 tape drive on Board:2, Bus:7, SCIS ID:0, LUN:0 but ARCserve device manager does not. Drivers and firmware are all up to date.

Is there a service that needs to run that I've missed?

 

[davidmichel]

Does Windows Device Manager see the library?

 

[Anndy]

Hello,

Thanks for the response

The Device Manager sees the Medium Changer as a Quantum LTO SuperLoader and the Tape Drive as a Quantum LTO 4 tape drive.

Talking with Quantum tech support, they say that the RAID controller (Smart Array P410i with a SAS expansion card) is not supported. Their compatibility guide says the interface needs to be SAS, no cards listed. Quantum tech support recommended a HP SC44Ge, which is a PCI-Express HBA that only supports RAID 0 or 1. My next question is if I remove the SAS expansion card and add the SC44Ge card will this affect the P410i RAID 5 setup.

 

[davidmichel]

That question should be directed to HP.

In general it is not a good idea to share a controller between disk and tape.

 

[Anndy]

Hello,

Talked with CA support and they told me to run MS hotfix 943545. This worked, everything is good in my world.

Thanks for all your help.