arcserve 11,5 problem with tape library option license or sth...

[BartekM]

since a few days I have problem with arcserve 11,5.
after some tests with new version of arcserve on new server I have conected two adic scalar 24 librarys to the old server (again) and sine then I can't have them both online (one is for unix/linux systems and the second one is for windows).
this combination was working properly for two years. right now I have always one tape drive offline (not always the same drive). when I try to use device configuration I get the message that I don't have license for tape librarys option but this license is to 2009 so it should work!
this is part of tape.log with strange message:

2008/11/28 09:12:13 [01ec] Loading Changer.dll: Date[Apr 29 2008] Time[12:25:00]
2008/11/28 09:12:15 [07e8] LDN:1 Critical Error, Library must have atleast one drive!!!

and from brightstor.log:

[11/28/2008-09:24:46 ,1,0,0,0,-1,2,1,0,0] E8000 Critical Error, Library must have at least one Library drive assigned. [Device:2][ADIC Scalar 24 309A]

both librarys and 3 tape drives are OK. When I connect only one library i don't have any problems. I have no idea what is happening so maybe a little help from somebody?

I tried reinstalling arcserve but the problem appeard again.


ps sorry form my english it is not my native language.

 

[SAbb]

What version of the library agent are you using?

 

[BartekM]

how can I check this?

 

[SAbb]

In the console go to help then About CA Arcserve backup. When the dialogue box opens click Add/View Licenses. Check that the CA ARCserver r12 for Windows Tape Library Option is listed as licensed.

 

[SAbb]

Sorry r11.5 not r12

 

[BartekM]

yes it is licensed. everything looks OK but when I try to connect both adics with 3 tapedrives it seems no to be OK anymore my ca support don't want to give me another license even some trial version just to make some tests.

 

[davidmichel]

arcserve\logs\libsetup.log

around the end of the log should be a message about cking the license and that should help to discover the cause.

 

[MustangJensGuy]

Hello everyone,

I am having a similar problem on ArcServ r11.5, For whatever reason the Exabyte PacketLoader 1x10 is not connected to the arcserv software. ArcServ thinks it's not connected however I have checked the hard device manager and it is there and working fine so at this point after searching for 5 days I have decided to ask for help here all of my licensing is in order or appears to be. I really need help on this it is making me pull my hair out now at this point.

In the logs I am getting an E8000 Error basically because ArcServ says the device is not connected. I have screen shots I can send to you for you to see what I am talking about any help or any advice would be greatly appreciated.


Thanks,
Michael

 

[davidmichel]

New problem new thread is the correct way to go.
what controller is being used?
is the controller driver SCSI Mini or Storport?

 

[BartekM]

in my case the solution was the new machine with new ver. of arcserve
but after one month I have the same problem...right now I don't know how to restart/clear "manage liceses". I unmarked tape linrary option license one time and it didn't appear again...