Approach Exception errors w/ XP

[madhiker]

We have an Approach database, created with an earlier version of Approach, that started getting exception errors when SOME of our Windows XP users tried to open it. NT 4.0 users are not experiencing the problem. The errors also seem to follow the users roaming profile, because they can log into a known good PC and the problem follows them. If I log in right after them, I can open the databse w/ no problems. We are using the latest version of Approach, which is supposed to work with XP. We have about 20 users that work with this networked version of the database.

HELP!!!!!!!!!!!!!!!

 

[suesloan]

Approach needs a default printer driver installed -- perhaps the users with a problem do not have one, or they have a fax driver as their default?

Sue Sloan
XpertSS.com

 

[madhiker]

Nope. Wish that were the case though. Thanks for trying!

 

[madhiker]

Suesloan.....

After I analyzed this a little more, I found that you were absolutely correct! We have several networked printers in that area and they are often moved to different servers, new drivers added, etc. This PC retained the old corrupted drivers from a previous printer. I had to delete all printer references from the registry and also the driver files from the C:\Winnt\system32\spool\drivers\w32x86\2 and 3 folders. Our folders reside in the C:\Winnt subdirectory instead of C:\windows because many of these PCs are upgrades.

Thanks for your help!

Madhiker

 

[suesloan]

I am pleased to have been of help! Thanks for letting us all know your solution!

Sue Sloan
XpertSS.com

 

[Guest_imported]

Dear Sirs,
I have Window Xp and want to run Lotus 123 soft ware. Please help in this regard as there is only malanium adition is available which is not installed successfully