hello, need some help on the canned reports that come w/AACC 6.4.
we have one of our call centers running the Application Performance report as well as the Skillset Performance report from the Others tab. their complaint is that the reports don't show enough stats or the skillset performance report is limited. any suggestions?
we have one of our call centers running the Application Performance report as well as the Skillset Performance report from the Others tab. their complaint is that the reports don't show enough stats or the skillset performance report is limited. any suggestions?