Application builder external transfer 1

[Disallowed]

Greetings All,

We have a toll free number here that enters a callpilot application. The options given are 1 for english, 2 for french.

If 1 is selected, the application routes to an internal number and the call is completed.

If 2 is selected, it is supposed to route to another extension, which is NCFW to a LD number to our Quebec office.

If you call the extension that is NCFW to Quebec, it rings 4 times, then goes to VM on that number, which is correct

If you get routed through the application, it rings twice in the Quebec office. If the call is answered in those two rings, everything works properly.

If, however, the call is not answered in those two rings, the recorded message "Your call cannot be completed" is played, and the call is dropped. We need this to ring 3 - 4 times then transfer to VM on the remote system, similar to what happens if I call the NCFW number.

Given that the call can be transfered there if answered promptly, I don't expect it's an issue with permissions to transfer LD, CFXA, etc.

Any ideas?

Thanks in advance.

Disallowed

 

[Disallowed]

>ld 21
REQ: ltm
CUST

TYPE TLST
TKTP TIE
ROUT 0
DES
TN 008 01 MBER 1
TN 007 01 MBER 2
TN 008 02 MBER 3
TN 007 02 MBER 4
TN 008 03 MBER 5
TN 007 03 MBER 6
TN 008 04 MBER 7
TN 007 04 MBER 8
TN 008 05 MBER 9
TN 007 05 MBER 10
TN 008 06 MBER 11
TN 007 06 MBER 12
TN 008 07 MBER 13
TN 007 07 MBER 14

TYPE TLST
TKTP COT
ROUT 1
DES

TYPE TLST
TKTP TIE
ROUT 3
DES TIE
TN 007 23 MBER 1 TEST
TN 008 23 MBER 2 WAT

TYPE TLST
TKTP TIE
ROUT 4
DES TEST

TYPE TLST
TKTP DID
ROUT 6
DES
TN 008 13 MBER 1
TN 007 13 MBER 2
TN 008 14 MBER 3
TN 007 14 MBER 4
TN 008 15 MBER 5
TN 007 15 MBER 6
TN 008 16 MBER 7
TN 007 16 MBER 8
TN 008 17 MBER 9
TN 007 17 MBER 10
TN 008 18 MBER 11
TN 007 18 MBER 12
TN 008 19 MBER 13
TN 007 19 MBER 14
TN 008 20 MBER 15
TN 007 20 MBER 16
TN 008 21 MBER 17
TN 007 21 MBER 18

TYPE TLST
TKTP WAT
ROUT 9
DES

TYPE TLST
TKTP TIE
ROUT 25
DES VTRKS
TN 081 0 00 00 MBER 1 VTRKS


PAGE 002

TN 081 0 00 01 MBER 2 VTRKS
TN 081 0 00 02 MBER 3 VTRKS
TN 081 0 00 03 MBER 4 VTRKS
TN 081 0 00 04 MBER 5 VTRKS
TN 081 0 00 05 MBER 6 VTRKS
TN 081 0 00 06 MBER 7 VTRKS
TN 081 0 00 07 MBER 8 VTRKS
TN 081 0 00 08 MBER 9 VTRKS
TN 081 0 00 09 MBER 10 VTRKS

TYPE TLST
TKTP MUS
ROUT 40
DES
TN 020 0 00 01 MBER 1

TYPE TLST
TKTP RAN
ROUT 42
DES
TN 020 0 00 02 MBER 1

TYPE TLST
TKTP RAN
ROUT 43
DES
TN 020 0 00 03 MBER 1

TYPE TLST
TKTP TIE
ROUT 59
DES TEST

 

[nortelfonguy]

If it is working by sending it to a phone, but will not work when using an ACD/NCFW, why not use a phantom dn and DCFW instead? I am just asking acewarlock. Not trying to start anything.

Technology....is a strange thing. It brings you gifts with one hand and stabs you in the back with the other.

 

[acewarlock]

Just by saying that you have.

I didn't see anything that jumps out at me. but you could try a Phantom phone like nortelfonguy said, but only put CFXA in the CLS and don't put any HUNT FNA or MWA or anything else in the CLS

FTR DCFW 91xxxxxxxxx




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Disallowed]

The reason I haven't gone with a phantom is simply that I don't know how to create one, nor the implications of doing so. What makes a phantom better/different than an ACD?
Also, do I need a different license for it?

Not sure if LD97 is helpful for some of this?

TYPE SUPL
SUPL
SUPL SUPT SLOT XPEC0 XPEC1
000 STD LEFT 01 0 1 -- - -
004 STD LEFT 02 0 1 -- - -
008 STD LEFT 03 0 1 -- - -
012 STD LEFT 04 0 1 -- - -
016 STD LEFT 05 0 1 -- - -
032 STD LEFT 06 0 3 -- - -
036 STD LEFT 07 0 3 -- - -
040 STD LEFT 08 0 3 -- - -
044 STD LEFT 10 0 3 -- - -
048 STD LEFT 09 0 3 -- - -
064 STD LEFT 11 0 3 -- - -
068 STD LEFT 12 0 3 -- - -
072 STD LEFT 13 0 3 -- - -
096 VIRTUAL CARDS 61 - 64 81 - 84
128 STD LEFT 32 0 1 33 2 3
132 STD LEFT 34 0 1 35 2 3
136 STD LEFT 36 0 1 37 2 3
140 STD LEFT 38 0 1 39 2 3
144 STD LEFT 40 0 1 41 2 3
148 STD LEFT 42 0 1 43 2 3
152 STD LEFT 44 0 1 45 2 3
156 STD LEFT 46 0 1 47 2 3