Application Builder - Call transfer

[ansellrk]

Morning all, I have built an application (one of many) but this is the first time I have needed to transfer out to an extension (DN4052). When the transfer fails I have directed application builder to transfer the call onto another menu structure. I have done this for both BUSY & FAILED. The BUSY works fine, but when the phone is not answered it just rings & rings & rings! How do I make the phone fail? I just assumed once the phone had rung through its RCO option (set to CFN0/DFN0 - 6 rings) that it would drop back to the menu.

Any ideas?! Or am I missing something here?!

Thanks

 

[tnphoneman]

Failure is when something is wrong with the system and the transfer can not be completed. More than likely you will have trouble failing. Once the callpilot presses transfer for teh second time the transfer is completed.

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[ansellrk]

Bugger! May need to rethink this then. I guess I can send the call to the phone first and then have that Call forward to the application if busy of no answer... I will consider my options. Thanks.