Okay this is a really weird one. Our call pilot gives a recording prior to transfering a call to our queues. It looks at the time and if the time is within the alloted time the call goes to queue, if it is outside the call goes to a general voicemail box.
This morning all queue calls were going to general voicemail. I changed the calls for Thursdays to skip the time block and go directly to the queue and it worked fine. I changed it back and went back to voicemail. I checked the time on the call pilot and it is correct date/time. I left myself a message and the time stamp on the header was correct as well. Just started today.
Any ideas are welcome.
This morning all queue calls were going to general voicemail. I changed the calls for Thursdays to skip the time block and go directly to the queue and it worked fine. I changed it back and went back to voicemail. I checked the time on the call pilot and it is correct date/time. I left myself a message and the time stamp on the header was correct as well. Just started today.
Any ideas are welcome.