app-b-acd-aa-2.1.0.0.tcl: Interoperability with Call Manager

[kiosko]

Hello everybody,
i'm trying to use tcl script ( app-b-acd-aa-2.1.0.0.tcl) to handle queues.

But i don't use CCME.Instead, I would like to use for my Hunt-group a Call Manager Hunt group and Hunt list.


Script runs on a gateway connected to PSTN:

application
service aa2 flash:app-b-acd-aa-2.1.0.0.tcl
param max-time-call-retry 100
param voice-mail xxxxxx
paramspace english index 1
param max-extension-length 6
param aa-pilot YYYYYYYY(PSTN number)
param number-of-hunt-grps 2
param dial-by-extension-option 5
param handoff-string aa2
paramspace english language en
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
paramspace english location flash:
param service-name queue2
param second-greeting-time 30
param max-time-vm-retry 2
!
service queue2 flash:app-b-acd-2.1.0.0.tcl
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt3 900299 (CCM Hunt pilot number)
param queue-len 10
param aa-hunt4 900209 (CCM phone)

------------------------------------

An incoming pstn call make script up and running, and i can choose to:

Dial 5 to call directly a CCM extension: it works!!!

Dial 3 to enter the queue: it doesn't work: error:

IP IVR Leg Setup Status = ls_005


Here dialpeers:

dial-peer voice 2010 pots
service aa2
incoming called-number YYYYYYYY

dial-peer voice 1000 voip
destination-pattern 9.....
voice-class codec 2
session target ipv4:10.255.1.250
dtmf-relay h245-alphanumeric
no vad

dial-peer voice 1100 voip
destination-pattern 900299
session target ipv4:10.255.1.250
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

---------------------------------------
Any idea?

Thank you in advance,

Federico

 

[htol]

Hello!
Do you solve this problem? I have the same one. If you can write it here.

Thanks in advance.

 

[kiosko]

We are triyng to modify the script. We have reached a partially success:

Hunt groups rings,as a direct dn.

It depends on how tcl script handle the CALL SETUP.

We are still working on it and we are quite sure to resolve soon.

Bye ,

Federico