Aplication Link 4.0 SP 21

[fernandomm]

Hi for all,

We have two Alication Link in the same versión conected to 2 Md110 TSWSP07/SP07.

in one case, when we have a call with phone number hidden, the value of "calling device" is the number of the trunk. In the second case, the value of "calling device" is null.

anyone know why this happens?


Thanks for all!

=========================================
/*case 1*/

<Success>
Wed May 18 10:33:20.330 2011
- [SU]ACD(Type=5,Id=4350)->StateUp(NewState={18,-1},NumInQ=1)
<Success>
Wed May 18 10:33:20.330 2011
- New qid=0=?, oldState= 0, MDstate= 18, MDsubstate= -1
<Success>
Wed May 18 10:33:20.330 2011
- [NU]ACD(Type=5,Id=4350)->NumberUp(Type=7,Num=4350,NumInQ=1,Div=15)
<Success>
Wed May 18 10:33:20.330 2011
- [NU]ACD(Type=5,Id=4350)->NumberUp(Type=5,Num=099001008E,NumInQ=1,Div=15)
<Success>
Wed May 18 10:33:20.330 2011
- Sending Event (alerting) for device (4350) : 1
<Success>
Wed May 18 10:33:20.330 2011
- Sending Event (queued) for device (4350) : 1
<Event>
Time: Wed May 18 10:33:20.345 2011
CrossRefId: 3
value QueuedEventInfo ::=
{
queuedConnection
{
call 11,
device staticID : dialingNumber : "4350"
},
queue deviceIdentifier : deviceIdentifier : dialingNumber : "4350",
callingDevice deviceIdentifier : deviceIdentifier : deviceNumber : 99001008,
calledDevice notKnown : NULL,
lastRedirectionDevice notKnown : NULL,
localConnectionInfo 5,
cause 23
}


======================================================

/*case 2*/




<Success>
Wed May 18 11:58:28.296 2011
- Posting Queue Msg
<Success>
Wed May 18 11:58:28.296 2011
- [SU]ACD(Type=5,Id=81200)->StateUp(NewState={18,-1},NumInQ=1)
<Success>
Wed May 18 11:58:28.296 2011
- New qid=3rw, oldState= 0, MDstate= 18, MDsubstate= -1
<Success>
Wed May 18 11:58:28.296 2011
- [NU]ACD(Type=5,Id=81200)->NumberUp(Type=7,Num=81200,NumInQ=1,Div=15)
<Success>
Wed May 18 11:58:28.296 2011
- [NU]ACD(Type=5,Id=81200)->NumberUp(Type=5,Num=001002002E,NumInQ=1,Div=15)
<Success>
Wed May 18 11:58:28.296 2011
- Sending Event (alerting) for device (81200) : 1
<Success>
Wed May 18 11:58:28.296 2011
- Sending Event (queued) for device (81200) : 1
<Event>
Time: Wed May 18 11:58:28.296 2011
CrossRefId: 119
value QueuedEventInfo ::=
{
queuedConnection
{
call 21,
device staticID : dialingNumber : "81200"
},
queue deviceIdentifier : deviceIdentifier : dialingNumber : "81200",
callingDevice notKnown : NULL,
calledDevice notKnown : NULL,
lastRedirectionDevice notKnown : NULL,
localConnectionInfo 5,
cause 23
}
<Success>