AP entries not appearing in GL

[maineconnection]

My Accounts Payable manager came to me this afternoon and stated that none of the entries they had made are showing up in the GL (posting?). I'm not very familiar with SBT 5.0 as we haven't had any issues I can think of in the past 5 years.

Would anyone have any suggestions on what I could/should check to see why this may be happening? She stated that it appear to her to have started at the beginning of this week.

Many Thanks,
Nate

 

[BrianoNur]

Nate,

Please consider the following reasons:
1. AP Manager has not released AP transactions yet
2. AP Manager released AP transactions, but she has not posted AP batches yet. It is done in GL module.

I assume she is a SBT 5.0 expert so is hard to think she forgot to run one of these steps.


Please also answer few questions:
- Which report/source did she use to know something is wrong?
- Do you have VFP 5.0 program and know how to use it?
- Do you have data backup copy?

The way you response, will determine the way I will help you out on this.

Thanks.

 

[maineconnection]

Thanks for the response, it is more likely that I may not have fully understood her issue than something she's doing incorrectly.

I'll be sure to get answers to your questions and post them as soon as she's in today.

Thank you,
Nate

 

[maineconnection]

Hi,

Here is more detail on the issue:

Normally we will enter payables on the AP side and then go to "Transactions" and then to "Release to General Ledger", we print out the detail that has gone into AP to check totals for keying errors etc. After this has been checked we hit the "Release to General Ledger" button, but now we get an error stating "no unreleased entries found in distribution files".

We know there should be something as we've entered payables and cut some checks. If we print an aging report you can see the payables that were entered, but if you go to the GL side of SBT we cannot post the batches as AP is not letting us release, stating there is nothing to release.

Thank you again for any ideas or advice you may have.

Nate

 

[BrianoNur]

Hi,

Ok, let's try to fix your problem one step at a time.

How many people can run the "Release to GL" procedure? I ask this because someone else could have released and posted transactions before AP Manager. Check this out!

A) If more that one people can Release and Post, ask them!


B) If only one person does it, try clearing flags as follow:
1. Get in SBT
2. Open System Manager module
3. Once in SM, select Transactions - System Recovery - Clear Flags - Clear All Flags. (Run this procedure for AP module only)

Note:
Not sure it will fix the problem, but you got to try. It will not affect other users tasks, so not concerns about.

Try again "Release to GL" from AP and let me know.


Thank You.

 

[maineconnection]

Thanks,

If someone else had posted to the GL they should have shown up in the GL, no? We have AP entries that are not being picked up to be posted to the GL...and in our experience it hasn't been user specific.

We did clear the locks, we've rebooted the server and are still having the same issue.

We've also entered payables after the lock clear and the system still states there are no 'unreleased payables'.

Thanks again,

N

 

[maineconnection]

Reindex solved the issue, thanks for your help.