Aouto Answer

[mgj]

Hi All,

Question. We are thinking of eliminating our overnight receptionist position. We have a Definity G3 with Audix. Can someone point me in the right direction as how to have it automatically answer and give the caller a menu of choices? Hopefully this isn't too extensive for someone to explain. I appreciate any help!

-Mike

 

[avayaman]

Does the switch have vectoring? If so you have more options, although at night, port usage is not an issue, so you may just as well use Audix. I can send you an implementation example if you email me. You can easily do a combo of dial by name & menu choices with destinations.

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
E-mail avaya@vancouver.hm

 

[WGross]

We are also thinking of doing pretty much the same thing. i know how to setup the auto attendants to make the auto answer work. But is there a way to have the system page some one over the loud speaker.

Fyi we are a car dealership.

Here is what i would like to see.

Customer calls, presses 1 for new car sales, the phone system would park the call then announce "sales 100" over the loudspeaker. A salesman could then pickup the call.

The extension for paging in this case is 8900.