Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Anyone out there using CRQM?

Status
Not open for further replies.
TimAbney

TimAbney

Technical User
Jan 12, 2009
100
US
We're about to install a TDM trunk side tap system and was looking for feedback about the systems.
 
Sort by date Sort by votes
We are trying to push to get the Nortel Integrated solution. If you aren't going with that you could get NICE or Witness - supposedly Witness is better. It would suck either way however because then you have to pull reports from that third party system - we are really trying to get our Call Center to understand that. :)
 
Upvote 0 Downvote
Oh also if you get a third party (and depending on how much voice/data you wish to capture/archive it can take an extra part time person to administrate it all - FYI
 
Upvote 0 Downvote
Yeah we're getting Nortel's CRQM 6.5. We're hoping the group that wanted the recording capability will be the ones managing the day to day operations but that never seems to work out.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

lexer
  • Locked
  • Question
Meridian 11c and asterisk interconnection using PRI
Replies
7
Views
623
RS528
RS528
amyygt
  • Locked
  • Question
External call forwarding Using E1 Pri2
Replies
3
Views
327
Firebird Scrambler
Firebird Scrambler
Jones03
  • Locked
  • Question
How to change out a digital line card
Replies
3
Views
341
bignose21
bignose21
phonebunny
  • Locked
  • Question
How to build phone using a CDP'd number 1
Replies
4
Views
404
bignose21
bignose21
AlaskanTech
  • Locked
  • Question
I can make out going calls but incomming calls just keep ringing.
Replies
2
Views
233
bignose21
bignose21

Part and Inventory Search

Sponsor

Back
Top